Amber Caraway
Houston
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Goal-driven sales management professional bringing several-year career history in sales and proven track record of strategic business growth. Skilled at aiding in product marketing efforts. Adept at cultivating productive client relationships through positive rapport, tailored solutions and client engagement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Manager
ClearOne Advantage
05.2024 - Current
- Led sales team to achieve monthly targets and improve overall performance.
- Managed client relationships to ensure satisfaction and repeat business.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Created and presented monthly reports to management on sales performance.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
Business Development Manager
Beyond Financial Solutions Inc.
Houston
04.2022 - 03.2024
- Built strategic partnerships to negotiate delinquent accounts
- Evaluated client financials to develop and implement resolution strategies
- Leveraged tools to group client debts for more effective negotiations
- Prioritized client needs with exceptional time management and multitasking
- Collaborated with cross-functional teams to align business strategies and initiatives.
- Presented proposals to stakeholders to secure buy-in for new projects.
- Negotiated contracts with clients to establish favorable terms and conditions.
- Monitored competitor activities to inform strategic planning and decision-making.
- Maintained a database of existing customers and prospective leads.
Loss Mitigation Specialist
Shellpoint Mortgage Services
09.2017 - 01.2022
- Managed 75+ Fannie Mae and Freddie Mac mortgage files
- Analyzed financial documents and collateral to recommend workout solutions
- Minimized foreclosure losses via modifications, repayment plans, and sales
- Handled escalated files with timely, compliant resolutions
Assistant Sales Manager
Convergent Outsourcing Inc.
Houston
11.2009 - 01.2016
- Led training for new hires and coordinated team-building initiatives
- Developed budgets and monitored productivity metrics
- Supervised daily A/R processes, month-end close, and data accuracy
- Recommended process improvements to enhance efficiency
- Analyzed sales data to identify trends and inform decision-making.
- Provided feedback to management on team performance and areas for improvement.
- Taught new associates sales tactics and performance improvement techniques.
- Developed strategies to increase sales volume and market share.
- Negotiated customer contracts and maintained relationships with existing clients.
- Reviewed current procedures for efficiency improvements across all sales operations.
Education
Associate’s Degree -
Prairie View A&M University
Houston, TXParalegal Certificate -
Center for Advanced Legal Studies
Skills
- Negotiation & Conflict Resolution
- Financial Analysis
- Customer Service
- Microsoft Excel
- Microsoft Word
- Mortgage & Debt Resolution
- Sales strategy
- CRM software
- Contract negotiation
- Team leadership
- Promotional sales events
Certification
- BLS (Basic Life Support) Certification
- Paralegal Certificate
Timeline
Sales Manager
ClearOne Advantage
05.2024 - Current
Business Development Manager
Beyond Financial Solutions Inc.
04.2022 - 03.2024
Loss Mitigation Specialist
Shellpoint Mortgage Services
09.2017 - 01.2022
Assistant Sales Manager
Convergent Outsourcing Inc.
11.2009 - 01.2016
Associate’s Degree -
Prairie View A&M University
Paralegal Certificate -
Center for Advanced Legal Studies