Summary
Overview
Work History
Education
Skills
Timeline
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Bryanna Small

Lakeland,Florida

Summary

Customer service enthusiast with experience in payment processing, providing solutions , and demonstrated success in improving customer satisfaction. I work well on my own but also a team player! I am interested in building my customer service skills in a call center environment.

Overview

2
2
years of professional experience

Work History

Guest Service Associate

RaceTrac
09.2023 - Current
  • Processed transactions accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
  • Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
  • Managed front operations, ensuring a smooth and pleasant guest experience.

Delivery Driver

Papa Johns
03.2023 - 09.2023
  • Delivered food to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Assisted in store with cleaning, making food and taking orders via phone.

Cashier

Dunkin
03.2022 - 10.2022
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, and credit card transactions.
  • Made food, coffee and cleaned throughout my shift.

Education

GED -

Travis Tech College
Lakeland
03.2024

Skills

  • Patience and composure
  • Complaint Handling
  • Typing
  • Payment Processing
  • Team Player
  • Customer Service
  • Typing
  • Outlook

Timeline

Guest Service Associate

RaceTrac
09.2023 - Current

Delivery Driver

Papa Johns
03.2023 - 09.2023

Cashier

Dunkin
03.2022 - 10.2022

GED -

Travis Tech College

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Bryanna Small