Amber Carson
Austell,GA
Summary
Enthusiastic and results-driven Human Resources professional with 5+ years of experience across healthcare, energy, manufacturing, and corporate environments. Proven expertise in employee relations, HR operations, talent acquisition, onboarding and offboarding, and HR systems support. Recognized for delivering high-quality employee experiences, maintaining confidentiality, and partnering cross-functionally to resolve complex HR issues.
Overview
7
7
years of professional experience
Work History
HR Resolution Specialist
Wellstar Health System
Marietta, GA
06.2024 - Current
- Manage incoming HR inquiries from employees through phone, email, and chat, ensuring timely and accurate responses.
- Provide expert assistance on payroll benefits, HR policies, and system navigation through 30–50 daily calls, ensuring clarity and resolution for callers.
- Analyze issues and provided effective solutions, focusing on first-contact resolution to optimize employee experience.
- Coordinate efforts among HR business partners, payroll COEs, and IT to effectively resolve complex case challenges.
- Oversee secure handling of confidential data and precise record-keeping in case management systems to enhance operational integrity.
- Coordinate HR project support, performed audits, compiled reporting data, and drove process improvement initiatives for increased efficiency.
- Achieve successful project outcomes by managing timelines and resources effectively. Delivered high-quality results through proactive problem-solving and team engagement. Enhanced project visibility and communication among stakeholders.
People Business Partner / HR Generalist (Contract)
Enel North America
Remote
08.2022 - 12.2023
- Developed and managed HR operations and employee relations strategies aimed at improving overall workforce engagement throughout the organization.
- Analyzed existing HR policies and implemented refinements to enhance adherence to organizational standards.
- Administered comprehensive employee lifecycle management, focusing on onboarding, career advancement, and exit procedures.
- Oversaw offboarding and exit processes, verifying compliance and ensuring precision in documentation.
- Managed HR support functions and recordkeeping through effective use of iCIMS and Avature ATS platforms.
Talent Acquisition Coordinator (Contract)
Enel North America
Remote
04.2022 - 08.2022
- Managed scheduling of interviews and ensured timely feedback delivery between candidates and hiring managers.
- Executed all phases of internship recruitment and hiring, ensuring alignment with organizational goals and culture.
- Executed posting and approval of job requisitions through iCIMS ATS to enhance recruitment efficiency.
Human Resources Coordinator
Integrated Computer Solutions, Inc.
Montgomery, AL
06.2021 - 04.2022
- Addressed and resolved employee HR inquiries related to benefits and 401k programs, ensuring clarity and support for staff.
- Executed detailed onboarding and out-processing tasks, guaranteeing alignment with organizational compliance requirements.
- Executed background verification and drug screening initiatives through HireRight and E-Verify to ensure compliance and maintain a reliable workforce.
- Engaged with leadership to streamline audit procedures, resulting in more efficient expense processing and enhanced performance review effectiveness.
- Implemented strategic use of Paycom ATS and LinkedIn Recruiter to refine and expedite candidate sourcing and selection processes.
Staffing Specialist
Hyundai Motor Manufacturing Alabama, LLC
Montgomery, AL
01.2019 - 06.2021
- Oversaw the selection and integration of hourly production employees to ensure operational readiness.
- Executed hiring process for nearly 400 hourly positions to ensure operational efficiency.
- Executed candidate sourcing through Taleo and Monster, ensuring flawless compliance with I-9 verification standards.
- Coordinated logistics and content for multi-day new hire orientations, ensuring smooth integration into company culture.
- Managed personnel record-keeping processes and actively engaged with potential candidates at career fairs.
Education
MBA - Human Resource Leadership
Clayton State University
Morrow, GABachelor of Science in Business Administration - Human Resource Management
Auburn University at Montgomery
05.2019
Skills
Employee Relations
HR Operations
Case Management
Talent Acquisition
Onboarding & Offboarding
Payroll & Benefits Support
HRIS & ATS Management
Policy Interpretation
Compliance
Process Improvement
Systems: Workday, ServiceNow, ADP, SAP, Kronos, Lawson, ICIMS, Avature, Paycom, Taleo, HireRight, E-Verify, LinkedIn Recruiter, Microsoft Office
Timeline
HR Resolution Specialist
Wellstar Health System
06.2024 - Current
People Business Partner / HR Generalist (Contract)
Enel North America
08.2022 - 12.2023
Talent Acquisition Coordinator (Contract)
Enel North America
04.2022 - 08.2022
Human Resources Coordinator
Integrated Computer Solutions, Inc.
06.2021 - 04.2022
Staffing Specialist
Hyundai Motor Manufacturing Alabama, LLC
01.2019 - 06.2021
Bachelor of Science in Business Administration - Human Resource Management
Auburn University at Montgomery
MBA - Human Resource Leadership
Clayton State University