Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Tameka Lawson

McDonough,GA

Summary

Well-qualified Human Resource Specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

7
7
years of professional experience
1
1
Certification

Work History

HR Resolution Specialist

Wellstar Health System
01.2022 - Current
  • Improved customer satisfaction by resolving complex issues promptly and professionally.
  • Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
  • Collaborated effectively with 3 or more cross-functional teams to provide comprehensive solutions for clients'' concerns.
  • Trained new team members on company policies and resolution techniques, ensuring consistency in service delivery.
  • Implemented effective communication skills to deescalate high-tension situations, fostering positive relationships.

Program Manager

Continuum Of Care
02.2018 - 01.2022
  • Improved program efficiency by streamlining processes and implementing time-saving solutions.
  • Implemented risk management strategies to mitigate potential barriers to project success for 50 members.
  • Optimized resource allocation, effectively balancing priorities and managing competing demands.
  • Delivered high-quality results by setting performance metrics and monitoring progress against targets.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.

Assistant Manager

Arc of Westchester
12.2016 - 02.2018
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering positive work environments.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Assisted in recruiting, interviewing, hiring, and onboarding of 20 new employees to maintain adequate staffing levels.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Education

Bachelor of Arts - Human Resource Management

University of Arizona Global Campus
Tuscan, AZ
05.2022

Skills

  • Project Management
  • Recruiting
  • Training development
  • Talent management
  • Staff Management
  • Pre-Employment Screening
  • Employee Relations
  • Diversity and Inclusion

Certification

Understanding Organizations and the Role of HR

Timeline

HR Resolution Specialist

Wellstar Health System
01.2022 - Current

Program Manager

Continuum Of Care
02.2018 - 01.2022

Assistant Manager

Arc of Westchester
12.2016 - 02.2018

Bachelor of Arts - Human Resource Management

University of Arizona Global Campus

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Tameka Lawson