Amber Chambers
Morgantown,WV
Summary
Looking to enter a new position in an office setting. Well-rounded front desk agent committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
4
4
years of professional experience
Work History
Front Desk associate
holiday inn express
morgantown
01.2023 - Current
- Greeted guests upon arrival and provided excellent customer service.
- Answered phones, booked reservations, and responded to inquiries from customers.
- Maintained daily records of all transactions, including payments and cancellations.
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
- Delivered friendly and knowledgeable support to current and prospective customers.
Housekeeper
La quinta inn and suites
grand junction
08.2020 - 08.2022
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Ensured that all health standards were met during cleaning operations.
Education
GED -
Indiana University High School Online
Kokomo, IN05-2017
Bachelor of Arts - Business Administration And Management
West Virginia University
West VirginiaSkills
- Microsoft Suite
- Google Suite
- Active listening and problem-solving
- Adaptability and flexibility
- Multi-Line Phone Systems
- Information Protection
- Administrative Skills
- Administrative Support
Accomplishments
- Hotel experience champion
- Enrolled enough each month for an average of 6.05% enrollment efficiency over one year.
References
- Jessica Berens, General Manager, S&P Hotels, j.berens@sandphotels.com, 304.582.8559
- Nicole Lesher, Front Desk Agent, Holiday Inn Express, NicoleLesher5@gmail.com, 304.640.6774
- Cade Myers, Assistant General Manager, Holiday Inn Express Morgantown, cademyers0@gmail.com, 304.771.9713