Amber Champe
Raymond,KS
Summary
Dynamic manager with a proven track record at Dollar General Store, excelling in team leadership and customer service. Enhanced operational efficiency by resolving conflicts and improving communication, leading to increased customer satisfaction. Skilled in inventory management and adept at training staff, fostering a productive and organized work environment.
Overview
18
18
years of professional experience
Work History
Manager
Dollar General Store
08.2022 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Manager
Casey's General
08.2017 - 07.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Certified Pharmacy Technician
Shopko Pharmacy
06.2007 - 03.2017
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
Education
High School Diploma -
Lyons High School
Lyons, Ks05-1992
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Documentation and reporting
- Recruiting and interviewing
- Inventory management
- Teamwork and collaboration
- Effective communication
- Computer skills
- Adaptability and flexibility
Timeline
Manager
Dollar General Store
08.2022 - 03.2025
Manager
Casey's General
08.2017 - 07.2022
Certified Pharmacy Technician
Shopko Pharmacy
06.2007 - 03.2017
High School Diploma -
Lyons High School
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