Amber Charleston
Utica,MI
Summary
Driven Sales Supervisor with outstanding organizational skills and workplace focus. Adept in strategy development and staff training. Effective leader and problem-solver. Offering 6 years of sales experience and excellent leadership ability.
Overview
7
7
years of professional experience
Work History
Sales Supervisor
Harbor Freight Tools USA
02.2017 - Current
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively coached team members to reach weekly and monthly sales goals.
- Promoted exceptional customer service by engaging clients on sales floor.
- Checked store merchandise regularly for proper display and replenishment.
Sales Associate
Forever 21
05.2017 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Manager
Ashbys Sterling Ice Cream
06.2016 - 08.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Certification - Media Broadcasting
Specs Howard School of Media Arts
Southfield, MI06.2015
High School Diploma -
Utica High School
Utica, MI06.2014
Skills
- Negotiation
- Process Knowledge
- Product and Service Sales
- Task Delegation
- Floor Oversight
- Staff Management
- Staff Training
- Display Maintenance
Timeline
Sales Associate
Forever 21
05.2017 - 08.2017
Sales Supervisor
Harbor Freight Tools USA
02.2017 - Current
Manager
Ashbys Sterling Ice Cream
06.2016 - 08.2017
Certification - Media Broadcasting
Specs Howard School of Media Arts
High School Diploma -
Utica High School