Amber Chase
Clinton,MD
Summary
Reliable customer service representative seeking a branch position with NFCU. Responsible for handling more 100 calls per day in a contact center environment while staying in compliance with company policy.
Overview
7
7
years of professional experience
Work History
Member Service Representative III -IRA, NNA, MLO
Navy Federal Credit Union
09.2021 - Current
- Processed daily member transactions, including deposits, funds transfers, loan and credit card transfers, and debit card activation
- Assisted members with various questions and concerns related to their accounts and bank products
- Effectively identified members against account information to ensure compliance with NFCU policies and procedures
- Exposure to Mortgage origination processes and procedures
- Exposure to processing information for Mortgage insurance claim checks
- Advanced knowledge of IRA accounts
- Advance knowledge of Notarial information and procedures
- Advance knowledge of internal processes to check for errors and incompleteness of internal documents for submission
Executive Chef
Cobal Food Service, LLC
05.2017 - 03.2020
- Executed menu planning and food execution
- Responsible for hiring and staff training
- Proficient adherence to budget controls and sanitation guidelines
- Execution of kitchen inventory and sales forecasting
Education
AAS - Culinary Arts, Baking
ELCENTRO COMMUNITY COLLEGE
01.2000
BS - Business Management, Marketing
UNIV. OF TEXAS AT ARLINGTON
01.1992
Skills
- Management
- Sales
- Communication
- Leadership
- Sanitation and Safety Adherence
- Inventory Control
- Marketing
- Public Relations
- Catering Sales
- Verbal Communication
- Written Communication
- Presentation Tools
- Graphics
- Mentoring
- Team Leadership
Timeline
Member Service Representative III -IRA, NNA, MLO
Navy Federal Credit Union
09.2021 - Current
Executive Chef
Cobal Food Service, LLC
05.2017 - 03.2020
AAS - Culinary Arts, Baking
ELCENTRO COMMUNITY COLLEGE
BS - Business Management, Marketing
UNIV. OF TEXAS AT ARLINGTON