Amber Chasteen
Louisville,KY
Summary
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Louisville Sports and Injury
Louisville, KY
04.2021 - 07.2024
- Filed insurance claims forms in accordance with applicable regulations.
- Organized patient charts before each day's clinic sessions began.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Registered new patients into practice management software program accurately entering demographic information.
- Educated patients about medications, procedures and physician's instructions.
- Responded to patient callbacks and phone-in prescription refill requests.
Medical Coding and Billing Specialist
Lowe Chiropractic & Wellness
Louisville, KY
03.2019 - 02.2021
- Submitted claims electronically to insurance companies in accordance with regulations.
- Generated reports from software systems to track claim status and denials.
- Provided customer service support via phone or email regarding account balances or other inquiries related to billing issues.
- Maintained detailed accounts receivable aging reports on a daily basis to ensure timely payments from patients and insurance companies.
- Communicated with healthcare personnel, including practitioners to promote accuracy.
- Resolved coding discrepancies and denials to maximize reimbursement.
Education
Associate of Applied Science - Medical Massage Therapist
Sullivan University
Louisville, KY04-2012
Skills
- Patient Flow Management
- Medical Billing
- Medical Terminology
- Procedure Assistance
- HIPAA Compliance
- Data Entry
- Patient Scheduling
- Direct Patient Care
- Electronic Medical Records
- Insurance Verification
- Compassionate
- Medical Records Management
- Therapeutic procedures
Timeline
Medical Assistant
Louisville Sports and Injury
04.2021 - 07.2024
Medical Coding and Billing Specialist
Lowe Chiropractic & Wellness
03.2019 - 02.2021
Associate of Applied Science - Medical Massage Therapist
Sullivan University