Amber Cherry
Okolona,MS
Summary
Dedicated and knowledgeable professional with strong command of using scripts and personal expertise to effectively address wide range of customer concerns. Proactive and self-motivated in identifying and implementing solutions, showcasing independent approach. Possesses excellent conflict mediation skills and ability to handle multiple tasks simultaneously.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
Alorica
Remote
09.2023 - 01.2025
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Resolved customer complaints quickly and efficiently.
- Provided product information to customers in a timely manner.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Customer Service Representative
Conduent
Remote
01.2022 - 07.2023
- Increased customer happiness with efficient and prompt issue handling.
- Built strong relationships with clients through active listening and empathy, increasing loyalty and retention.
- Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
- Managed multiple projects simultaneously, ensuring deadlines were met and goals achieved.
- Ensured accurate data entry by maintaining customer engagement databases.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
TTEC
Remote
01.2021 - 01.2022
- Enhanced customer satisfaction with fast, knowledgeable service.
- Delivered fast and friendly service to handle questions and service complaints.
- Managed customer calls efficiently in a fast-paced call center environment.
- Collaborated with colleagues and co-workers to deliver a quality customer experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Elementary Education
Itawamba Community College
Fulton, MS05.2013
High School -
Okolona High School
Okolona, MS05.2009
Skills
- Microsoft Office
- Collaborative Teamwork
- Inbound Call Management
- Outstanding communication skills
- Data Entry
Timeline
Customer Service Agent
Alorica
09.2023 - 01.2025
Customer Service Representative
Conduent
01.2022 - 07.2023
Customer Service Representative
TTEC
01.2021 - 01.2022
Elementary Education
Itawamba Community College
High School -
Okolona High School