AMBER CHITEL
Oconomowoc,WI
Summary
Flooring and operations professional with 15+ years of experience in estimating, project coordination, client account management, subcontractor oversight, and operational leadership. Proven success managing builder and contractor relationships, preparing project estimates, coordinating installations, and overseeing project execution across residential and commercial construction environments. Recognized for driving business growth, improving operational performance, developing contractor networks, and delivering exceptional customer experiences. Experienced with Buildertrend, Salesforce, Measure Square, RollMaster, RFMS, and Microsoft Office Suite.
Overview
16
16
years of professional experience
Work History
Builder & Remodeling Sales
SCHMIDT CUSTOM FLOORS
06.2024 - Current
- Serve as the primary point of contact for more than 25 residential and commercial builders, contractors, and remodeling firms throughout the Greater Milwaukee area.
- Prepare detailed project estimates, proposals, material takeoffs, and specifications for new construction and remodeling projects involving multiple types of flooring and finishes , managing each project from the initial walkthrough through final project completion.
- Manage customer relationships throughout the project lifecycle, serving as the liaison between builders, property owners, vendors, and internal teams to ensure a seamless customer experience.
- Grew existing builder and contractor accounts through strategic relationship management, resulting in double-digit growth across key customer portfolios and expanded additional product lines.
- Ranked as the company’s top-performing sales professional while maintaining the second-highest profit margins within the organization.
- Developed new builder and contractor relationships that generated additional revenue opportunities and increased market presence throughout Southeastern Wisconsin.
- Resolve project issues, scheduling challenges, and customer concerns while maintaining strong client relationships.
Regional Manager
CREW2 INC.
06.2020 - 06.2024
- Directed installation operations across Wisconsin, Iowa, and Michigan’s Upper Peninsula, overseeing 25 employees and more than 125 subcontractors.
- Managed regional performance, workforce capacity, scheduling, quality assurance, customer satisfaction, and project execution for large-scale residential installation operations.
- Recruited, onboarded, and managed subcontractor networks to ensure labor capacity, quality standards, and timely project completion.
- Partnered with builders, homeowners, vendors, and corporate staff to resolve escalated project issues and maintain customer satisfaction.
- Analyzed P&L and operational performance metrics and implemented process improvements that increased efficiency, productivity, and cost savings throughout the region.
- Managed labor utilization, subcontractor relationships, operational resources, and budgets while maintaining accountability for regional profitability and performance goals.
- Led and developed field and office personnel through coaching, performance management, and ongoing professional development.
Director
CREW2 INC.
01.2015 - 06.2020
- Provided leadership and oversight for installation operations, project execution, warehouse operations, and customer service initiatives.
- Developed operational processes and performance standards that improved efficiency and customer satisfaction.
- Managed contractor and retail relationships, staffing initiatives, scheduling, and quality control efforts across multiple markets.
- Collaborated with executive leadership to support company growth, profitability objectives and subcontractor retention.
Operations & Specialty Sales Manager
HOME DEPOT
01.2010 - 01.2015
- Managed daily store operations while overseeing specialty sales departments and customer service performance.
- Implemented process improvements that streamlined operations, enhancing overall efficiency in specialty departments.
- Monitored team performance metrics closely, identifying areas for improvement and implementing corrective action where necessary.
Skills
- Buildertrend
- Measure Square
- RollMaster
- RFMS
- Microsoft Suite
- Salesforce
- Broadlume
CORE COMPETENCIES
- Construction Estimating
- Material Takeoffs
- Project Coordination
- Client Relationship Management
- Subcontractor Management
- Commercial & Residential Construction
- Budgeting & Cost Analysis
- Scheduling & Logistics
- Operations Management
- Business Development
- Customer Experience Management
- Team Leadership
- Vendor Relations
- Contract Negotiation
Timeline
Builder & Remodeling Sales
SCHMIDT CUSTOM FLOORS
06.2024 - Current
Regional Manager
CREW2 INC.
06.2020 - 06.2024
Director
CREW2 INC.
01.2015 - 06.2020
Operations & Specialty Sales Manager
HOME DEPOT
01.2010 - 01.2015