Amber Claiborne
Knoxville,TN
Summary
Hello, my name is Amber Claiborne. I'm a very dependable understanding person. I listen to what others want and need. I'm also a very fast learner I pick things up quickly by watching how it's done. Authorized to work in the US for any employer
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Edfinancial Services
04.2018 - Current
- Assist college students with financial aid and Admissions
- Have experience with assisting with the payment of loans.
- I also have some knowledge of Excel and spreadsheets
- I can work in Banner systems.
- I have training experience
- Also an ambassador.
Call Center Manager
Pro-Travel Network
06.2017 - 01.2018
- I was the manager of the call room
- I had employees to oversee and customer data.
- The company didn't stay open very long due to owner issues
Customer Service Representative/callroom mgr
VP Title/VEI
03.2016 - 06.2017
- Outbound calls, deleting number out system, assisting client and emailing
Store Manager
Ians
01.2013 - 01.2015
Caregiver
CNA, Home Helpers
01.2011 - 01.2013
- I was the store manager assisting in everyday function of the store
- Marketing dixie home crafters
CNA - Certified Nursing Assistant
Briarcliff Nursing Home
01.2010 - 01.2011
08.2008 - 04.2010
- Assisting with elderly everyday living
CNA - Certified Nursing Assistant
Windood Rehabilitation
02.2004 - 07.2008
- Assisting with elderly everyday living
- Also worked on the therapy dept for one year
Customer Service Representative
TRC Staffing
01.2007 - 05.2008
- Inbound calls for recalls on vehicle
Education
High School Diploma -
Clinton High School
Clinton, TN05.2003
Skills
- Credit Card Payment Processing
- Strong Analytical and Problem-Solving Skills
- Recordkeeping Strengths
- Adobe Systems
- Excel
- Training
- Mentoring
Certification
Basic Computer Skills (10+ years)
CNA (10+ years)
customer service (10+ years)
Cold Calling
Store Management Experience
Sales
Timeline
Customer Service Representative
Edfinancial Services
04.2018 - Current
Call Center Manager
Pro-Travel Network
06.2017 - 01.2018
Customer Service Representative/callroom mgr
VP Title/VEI
03.2016 - 06.2017
Store Manager
Ians
01.2013 - 01.2015
Caregiver
CNA, Home Helpers
01.2011 - 01.2013
CNA - Certified Nursing Assistant
Briarcliff Nursing Home
01.2010 - 01.2011
08.2008 - 04.2010
Customer Service Representative
TRC Staffing
01.2007 - 05.2008
CNA - Certified Nursing Assistant
Windood Rehabilitation
02.2004 - 07.2008
High School Diploma -
Clinton High School