Amber Clark
Burlington,CO
Summary
Reliable and accountable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
21
21
years of professional experience
Work History
HOTEL FRONT DESK RECEPTIONIST
Best Western Plus Carousel Inn And Suites
Burlington
10.2023 - Current
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Fielded customer service questions and routed calls, triaging requests.
- Supported numerous customer service and administrative
- Answered guests' queries regarding services provided by the hotel and local attractions.
ASSISTANT STORE MANAGER/DEPARTMENT MANAGER
TJX Companies/Sierra
06.2019 - 07.2023
- Payroll Processing/reconciling timecards
- Strengthened work flow productivity by hiring, managing and developing top talent
- Conducted staff evaluations and determined staff promotions, realignments and reductions in force as necessary
- Met budget targets by controlling expenses and eliminating wasteful behaviors
- Interpreted weekly sales reports and analyzed trends to make business savvy decisions to help drive store sales contributions
- Promoted from Department Manager to Assistant Manager by 2021
- Co-managed a store that generated 7 million annually.
LAB SERVICE TECHNICIAN
UNIPATH/WOMEN'S HEALTH GROUP
08.2018 - 06.2019
- Compiled labs and sent them out for testing
- Maintained a neat and orderly office
- Ordered supplies as needed
- Maintained accurate reporting of all patient's records
- Followed HIPPA protocol
- Obtained prior authorizations through insurance as needed.
ASSISTANT MANAGER
TOYS R US
07.2010 - 07.2018
- Effectively trained numerous managers across the district and region
- Co-manage a store that generates 9 million annually
- Contributed in generating an additional 400K in revenue by promoting special orders
- Recruited, hired, developed and retained top retail talent.
- Created and delivered weekly schedule assignments to staff for 60-100 associates
- Delegated work to employees based on shift requirements, individual strengths and provided exceptional training
- Determined a direction for merchandise by researching and analyzing trends
- Maintained a full sales floor by processing trucks of 2200 cartons or more in a timely and efficient manner.
STORE MANAGER
PARTY CITY
10.2003 - 07.2010
- Wrote order supply requests to replenish store
- Trained all new managers on store procedures and policies
- Completed a series of training sessions to advance from assistant manager to store manager
- Received corporate recognition for managing a store that was ranked #1 in profit 6 quarters in a row
- Opened numerous store locations across Colorado and Utah and assisted in training and developing new staff
- Conducted job interviews, led employee evaluations with constructive feedback and awarded top sales performers to attract and retain top quality personnel.
Education
High School Diploma -
NORTHGLENN HIGH SCHOOL
Northglenn, CO05.2001
Skills
- Cash handling accuracy
- Payroll processing
- Time management
- Strong attention to detail and ability to multitask
- Reliable, dependable and flexible schedule
- Merchandising
- Familiar with systems such as outlook, word and excel
- Written and verbal communication
- Organization
- Conflict resolution
- Fast-Paced learner
- Medical terminology and HIPPA protocol
- Maintain confidentiality
Timeline
HOTEL FRONT DESK RECEPTIONIST
Best Western Plus Carousel Inn And Suites
10.2023 - Current
ASSISTANT STORE MANAGER/DEPARTMENT MANAGER
TJX Companies/Sierra
06.2019 - 07.2023
LAB SERVICE TECHNICIAN
UNIPATH/WOMEN'S HEALTH GROUP
08.2018 - 06.2019
ASSISTANT MANAGER
TOYS R US
07.2010 - 07.2018
STORE MANAGER
PARTY CITY
10.2003 - 07.2010
High School Diploma -
NORTHGLENN HIGH SCHOOL