Amber Clark

• Resolved customer inquiries and complaints in a timely manner.
• Maintained up-to-date knowledge of current industry trends in order to remain competitive in the marketplace.
• Successfully managed inventory levels across multiple product lines while ensuring accuracy of all orders fulfilled.
• Managed daily operations of an online store including product listing, pricing updates, order tracking, returns management.
• Took photographs of product and typed brief descriptions of features.
• Maintained inventory of shipping supplies and packaging materials.

• Answering incoming phone calls
• Making detailed notes of phone conversations
• Answering questions to the best of my ability
• Schedule in person evaluations between customer and tree care team
• Keeping track of bid amounts
• Schedule work date
• Make reminder calls
• Return missed calls
• Take payment over phone or in person with cash, checks or venmo/cash app
• Picking up important labor materials quickly and efficiently
• Bringing tools and replacement parts to jobsite
• Making sure the lead arborist has the tools needed to do his job

• Greeting customers as they enter the store
• Working the cash register
• Helped to switch over the POS system to a barcode scan system from manual price input
• Setting up customers with gas
• Checking ID to sell alcohol and tobacco products
• Stocking the shelves
• Cleaning the machines and floors
• Making sandwiches, then wrapping and pricing them
• Keeping track of expiration dates to throw away out of date foods
• Preparing the hot foods and setting out condiments for customers
• Keeping in line with safe food handling techniques

• Managing Ebay store
• Taking professional looking photos
• Writing detailed descriptions
• Posting product online
• Answering customer questions
• Deescalating complaints
• Writing buyer reviews
• Packing and shipping sold products
• Organizing incoming shipments
• Picking up supplies and dropping shipments at the post office

• Provide excellent customer service by acknowledging, assisting and thanking customer
• Helping customers buy their purchases with cash or card using a manual price input system
• Occasionally running a credit card manually by imprint if the machine was down
• Helping customers use clothing and household vouchers
• Closing out and counting my till at the end of the day
• Stocking the floors during down time
• Making sure the dressing rooms were clean and unlocking them for customers
• Keeping an eye out for shoplifters and alerting management to any suspicious activity
• Sorting donations and getting rid of things in bad condition
• Setting the price on donations
• Learned how to price jewelry
• Follow proper phone etiquette and use paging system

• Helping customers find shoes in their size
• Help customers pick shoes and clothing
• Stocking back room
• Putting skate boards together
• Restocking the floor

• Creating from scratch a magazine
• Putting my magazine together in a professional looking way
• Contacting people and businesses to sell them my magazine
• Learned skills in photography and dark room procedure
• Spent time with a team going on creative field trips