Open To Work
Amber Clark
South Jordan
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridRemoteMinimum Desired Compensation
$85000/yrSummary
People‑driven representative who builds genuine, lasting relationships with customers and colleagues. Skilled at understanding what clients need and helping organizations meet those needs in ways that feel supportive and mutually beneficial. Communicates with clarity and care to create positive service experiences. Works closely with teammates to foster an encouraging, engaged workplace. Brings steady relationship‑building strengths to dynamic, fast‑changing environments.
Overview
19
19
years of professional experience
Work History
Business relationship Representative
Wells Fargo & Company
Salt Lake City
11.2025 - Current
- Resolved customer issues promptly with effective solutions, enhancing overall satisfaction.
- Assisted customers with account inquiries and service requests, strengthening customer loyalty.
- Displayed strong telephone etiquette while managing difficult calls professionally.
- Supported co-workers during peak periods to maintain high standards of customer service.
- Consistently achieved daily performance goals established by management team.
- Resolved challenging situations and complex inquiries, enhancing customer trust and confidence.
- Facilitated customer satisfaction through knowledgeable and friendly interactions, fostering lasting relationships.
Customer Success Manager – Account Management
Verizon Wireless
West Valley
02.2018 - 12.2024
- Managed enterprise accounts, including Kaiser Permanente and Quest Diagnostics, attaining 97%+ satisfaction through personalized communication.
- Managed enterprise B2B accounts, achieving 96%+ satisfaction while accelerating SaaS onboarding by 30%.
- Directed customer onboarding and product setups, boosting SaaS adoption and usage rates by 28% in the first 90 days.
- Enhanced onboarding processes for new customers, achieving a 20% increase in SaaS adoption.
- Fostered client relationships, achieving 8% cost savings and improved account renewals.
- Cultivated enduring client relationships in contact center environments, driving significant cost savings and increased renewals.
- Tracked KPIs to enhance reporting accuracy and drive a 17% boost in operational efficiency.
- Collaborated with sales and implementation teams to streamline sales cycle and enhance partner handoffs.
- Collaborated cross-functionally to deliver targeted customer training and product demonstrations, improving operational efficiency by 17%.
Coordinator – Business and Government Customer Ops
Verizon Wireless
West Valley
06.2012 - 02.2018
- Collaborated across functions to design customer-focused strategies, enhancing satisfaction by 18%.
- Implemented process improvements that boosted workflow efficiency and customer satisfaction by 18%.
- Integrated workforce management practices, optimizing contact center efficiency by 18%.
- Mentored junior team members, resulting in a 22% improvement in performance reviews.
- Fostered open communication, leading to enhanced team morale and a 17% increase in productivity.
Education
Bachelor’s Degree not completed -
Skills
- Account management
- Client relationship management
- B2B relationship building
- Sales cycle management
- SaaS expertise
- Salesforce proficiency
- Onboarding processes
- Product demonstrations
- Customer training programs
- Customer engagement strategies
- Customer issue resolution
- Customer feedback analysis
- Process improvement strategies
- Report analysis skills
- Business reviews and assessments
- Excel proficiency
- CRM software utilization
Timeline
Business relationship Representative - Wells Fargo & Company
11.2025 - Current
Customer Success Manager – Account Management - Verizon Wireless
02.2018 - 12.2024
Coordinator – Business and Government Customer Ops - Verizon Wireless
06.2012 - 02.2018
- Bachelor’s Degree not completed,