Summary
Overview
Work History
Education
Skills
Timeline
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Amber Clement

St. Petersburg,FL

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

23
23
years of professional experience

Work History

Founder CEO

Blonde Bombshell Concierge
St.Petersburg, FL
01.2002 - 12.2024
  • Personal stylist shopper for upscale men and women clientele; managed budget, personally selecting and purchasing lifestyle clothing for all seasons for clients.
  • Event, travel, business, and casual attires
  • Decluttered, revamped, and organized client closets with a focus on ease of use, flow, and overall daily functionality
  • 2019-2020 Head Interior Designer for new concept restaurant franchise.
  • Negotiated contracts with vendors and suppliers for optimal pricing structure.
  • Managed day-to-day activities across multiple departments within the organization.
  • Established policies and procedures for efficient workflow management.

Remote Customer Specialist

ILA FIT
Largo, FL
05.2019 - 02.2020
  • Answered incoming customer inquiries via phone, email and live chat.
  • Provided customers with product and service information.
  • Assisted with the placement of orders, refunds, or exchanges.
  • Met established goals for productivity levels and quality assurance standards set by management.
  • Managed multiple tasks simultaneously while providing prompt service to customers.
  • Assisted with placement of orders, refunds, or exchanges.
  • Upsold products when appropriate.
  • Demonstrated empathy and patience towards customers while resolving their concerns.

Server, Concierge

Jimmy B's Beach Bar\The Beachcomber Resort
St.Pete Beach, FL
02.2016 - 01.2019
  • Worked Morning and night shifts in a faced paced, high volume, popular beach venue
  • Maintained full knowledge of menu items, contents, and preparation methods
  • Assisted in all resort functions and guest accommodations
  • Promotions for events and setting up party rooms
  • Informing Customers of daily specials, taking orders, and assisting other servers.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.

Science of Swimwear& Mixology

  • Assisted Founder and CEO in creative process, development, production of displays, and collateral materials
  • Showcased and demonstrated products nationwide at trade shows; direct dealings with national chain buyers; sales and account management; relationship management.

Education

Bob Hogue School of Real Estate
01.2002

Diploma -

Ballston Spa Highschool
Ballston Spa, NY
05-1997

Skills

  • Positive attitude/empathy
  • Effective communication skills/active listening
  • Efficient,Self-motivated,Adaptability
  • Conflict resolution/Creativity
  • Resourcefulness
  • Able to retain customers and bring in new customers to businesses
  • Pos Operations/Writing skills
  • Operations Management
  • Attention to detail

Timeline

Remote Customer Specialist

ILA FIT
05.2019 - 02.2020

Server, Concierge

Jimmy B's Beach Bar\The Beachcomber Resort
02.2016 - 01.2019

Founder CEO

Blonde Bombshell Concierge
01.2002 - 12.2024

Science of Swimwear& Mixology

Bob Hogue School of Real Estate

Diploma -

Ballston Spa Highschool

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