Amber Collier'
Knoxville,TN
Summary
Experienced professional with over 10 years in customer service and safety. Proven track record of delivering exceptional results through effective communication and problem-solving. Thrives in spontaneous and dynamic environments. Skilled in creating personalized and unique experiences for the customer. Seeking a position as a flight attendant with United where I can leverage my expertise in safety and customer service to help grow and drive the success of United.
Overview
9
9
years of professional experience
Work History
Hairstylist
Belleza Salon And Spa
Knoxville, TN
06.2022 - Current
- Effectively communicated with clients to determine needs and preferences for services
- Developed strong client relationships, resulting in repeat business and referrals through exceptional service.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Resolved guest complaints about service or style.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Ensured cleanliness and organization of workstations, adhering to health and safety regulations.
Salon Associate
Reserved Salon
Houston, TX
08.2021 - 05.2022
- Collaborated with stylists to ensure timely service delivery and client flow management.
- Handled appointment scheduling and client inquiries through various communication channels.
- Handled client concerns professionally, resolving issues promptly while preserving the reputation of the salon.
- Answered phone calls professionally, scheduling appointments efficiently to maximize stylist availability.
- Improved inventory management by conducting regular stock checks and updating internal systems accordingly.
- Maintained cleanliness and organization of salon tools and workstations for optimal efficiency.
Sales Associate
TJMAXX
Knoxville, TN
08.2017 - 08.2021
- Enhanced customer satisfaction by providing personalized shopping experiences and product recommendations.
- Trained new team members on sales techniques and store policies, fostering a collaborative work environment.
- Resolved customer inquiries and complaints promptly, ensuring positive shopping experiences.
- Monitored cash register operations, ensuring accuracy in transactions and compliance with company policies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
Education
Associate of Science - Physics
Pellissippi State Community College
Knoxville, TNCosmetology -
Paul Mitchell The School
Knoxville, TN06-2021
High School Diploma -
STEM Academy
Knoxville, TN04-2014
Skills
- Excellent customer service skills
- Attention to detail
- Reliability and punctuality
- Safety and security
- Problem-solving
- Ability to remain calm in high-pressure situations
- Verbal communication
- Written communication
- Ability to learn new things quickly and adapt to new enviornments
- Hospitality service expertise
Timeline
Hairstylist
Belleza Salon And Spa
06.2022 - Current
Salon Associate
Reserved Salon
08.2021 - 05.2022
Sales Associate
TJMAXX
08.2017 - 08.2021
Associate of Science - Physics
Pellissippi State Community College
Cosmetology -
Paul Mitchell The School
High School Diploma -
STEM Academy