Dona Williams
Alexandria,Virginia
Summary
With a proven track record at Sheer Beauty Styling Braiding, I excel in delivering exceptional customer service and mastering salon treatments, including braiding and weaving. My leadership at Haka Braiding and Sally's Beauty Supply Store showcases my efficient, solution-driven approach, significantly enhancing client satisfaction and retention.
Overview
16
16
years of professional experience
Work History
Hairstylist
Sheer Beauty Styling Braiding
07.2017 - Current
- I’m a hairstylist I have my own salon suite at Phenix Salon
- My clients enjoy privacy for their special hair needs
- I apply hair color, cuts and perms
- I do various hairstyles of braiding and weaves
- I’m responsible for cleaning my suite
- Customer service skills and handling financial matters are my responsibility
Manager Key Holder
Haka Braiding
07.2014 - 04.2017
- As a hairstylist I am skillful in doing braids, colors and cuts to style hair
- I am responsible for opening and closing the salon shop
- I handle money daily to ensure accuracy and budget restraints
- I have great customer service relations skills that promote a positive healthy environment
Manager
Sally's Beauty Supply Store
04.2010 - 06.2014
- I was responsible for scheduling staff
- I opened and closed the store daily
- I deposited money to the bank daily
- I organized the store with stocking products, and arranging promotional items throughout the store
- I demonstrated great customer relations skills by interacting with customers daily
Administrative Assistant
Fairfax county Government Center
06.2009 - 06.2010
- Worked in a call center and handled several phone lines daily
- Answered calls and transferred them to the proper destinations
- Practiced customer service skills and identified and solved problems in a professional and timely manner
- Quickly mastered the computer program for my position
Education
Cosmetology Training -
Edison Academy
Springfield, VAProfessional Certification - Customer Service
National Retail Federation Inc.
Washington, D.C.Skills
- Customer Service
- Solution-driven
- Efficient
- Responsive
- Professional
- Collaborative
- Quick-thinking
- Results-oriented
- Dependable
- Self motivated
- Excellent organizational and multitasking skills
- Braiding and weaving
- Salon treatments
- Outstanding client retention
- Call center customer service
- Effective customer service
- Outstanding customer service
- Excellent customer service skills
Affiliations
- Hiking
- Traveling
Accomplishments
- Owning a business for over 5 years
Timeline
Hairstylist
Sheer Beauty Styling Braiding
07.2017 - Current
Manager Key Holder
Haka Braiding
07.2014 - 04.2017
Manager
Sally's Beauty Supply Store
04.2010 - 06.2014
Administrative Assistant
Fairfax county Government Center
06.2009 - 06.2010
Cosmetology Training -
Edison Academy
Professional Certification - Customer Service
National Retail Federation Inc.
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