Lexi Bertling
Nashville,TN
Summary
Reliable and hardworking Customer service provider works autonomously or in teams to serve and help guests. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hairstylist
Local Honey Salon
Nashville, Tennessee
09.2023 - Current
- Advised clients on how to maintain their haircuts between visits.
- Recommended products to clients based on their individual needs.
- Educated clients on proper home hair care maintenance techniques.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Developed relationships with new clients through referrals from existing customers.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Recommended hair styles to compliment clients' facial features and coloring.
Shift Manager
Lake Breeze Ski Lodge
McQueeney, TX
06.2022 - 09.2023
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory and membership billing statements.
Bartender
Lake Breeze Ski Lodge
McQueeney, TX
03.2020 - 09.2023
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Waitress
Lake Breeze Ski Lodge
McQueeney, TX
03.2020 - 09.2023
- Greeted customers and provided menus.
- Assisted in seating guests at tables and giving information on memberships.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Expedited and ran food and drinks for guests as well as working as a hostess when needed.
Stylist
The Foundry Salon
New Braunfels, TX
06.2021 - 08.2023
- Provided personal consultations to determine clients' styling needs and preferences.
- Created custom looks for clients based on their individual style, body type, and personality.
- Assisted in creating promotional campaigns to showcase new products.
- Attended hair shows and conferences to stay up-to-date with industry trends.
- Trained junior staff members in styling techniques and customer service standards.
Makeup Artist
The Foundry Salon
New Braunfels, TX
06.2021 - 08.2023
- Demonstrated makeup application techniques to clients based on individual features and preferences.
- Created custom looks for special events, such as weddings, proms, and photo shoots.
- Maintained a clean and sanitary work area in accordance with health regulations.
- Applied corrective makeup techniques to cover blemishes, dark circles, and other skin discolorations on young and mature skin.
Education
Cosmetology License - Cosmetology
Seguin Beauty School
Seguin, TX06.2021
Skills
- Health Codes Compliance
- Food Service
- Payment Processing
- Food Preparation
- Food Running
- Beverage Preparation
- Menu Memorization
- Suggestive Selling
- Outgoing Personality
- Cash Register Operation
- Outstanding Customer Service
- Staff Management
- Engaging Personality
- Customer Service
- Identification Verification
- Inventory
- New Hire Training
- Point of Sale Systems
- Responsible Alcohol Service
- Maintaining a Clean Bar
- Schedule Oversight
- Quality Assurance
- Inventory Control
- Punctual and Reliable
- Staff Training and Onboarding
- Mentoring and Coaching
- Opening and Closing Procedures
- Cash Handling
- Shift Checklists
- Documentation and Reporting
Certification
- Licensed cosmetolgist- 2021
Timeline
Hairstylist
Local Honey Salon
09.2023 - Current
Shift Manager
Lake Breeze Ski Lodge
06.2022 - 09.2023
Stylist
The Foundry Salon
06.2021 - 08.2023
Makeup Artist
The Foundry Salon
06.2021 - 08.2023
Bartender
Lake Breeze Ski Lodge
03.2020 - 09.2023
Waitress
Lake Breeze Ski Lodge
03.2020 - 09.2023
Cosmetology License - Cosmetology
Seguin Beauty School
- Licensed cosmetolgist- 2021
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