Allen Ray
Mobile,AL
Summary
Results-driven professional with extensive experience in customer service and sales. Known for exceptional attention to detail and the ability to implement effective training programs that boost team productivity and sales proficiency.
Overview
18
18
years of professional experience
Work History
Barista Trainer
Starbucks
Tillmans Corner, AL
01.2025 - Current
- Trained new baristas on beverage preparation and customer service standards.
- Developed training materials to enhance operational efficiency and consistency.
- Assisted in onboarding processes, ensuring smooth integration of new team members.
- Demonstrated advanced coffee brewing techniques to improve product quality.
- Provided ongoing support and feedback to enhance team performance and skillsets.
- Monitored compliance with health and safety regulations during training sessions.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Liquor Store Clerk
Woodmansfoodmarkets
Altoona, WI
10.2020 - 12.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed cash register operations, ensuring accurate transactions and balanced drawers.
- Stocked shelves and organized inventory, maintaining optimal product placement for visibility.
- Monitored inventory levels, identifying restock needs to prevent shortages and improve sales.
- Trained new employees on store procedures and customer service best practices.
- Implemented efficient checkout processes, reducing wait times during peak hours.
- Collaborated with team members to maintain cleanliness and organization in all store areas.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
- Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Received payments by cash, credit, and personal check and remitted correct change.
- Operated various equipment safely, including pallet jacks and ladders when performing stocking duties or retrieving items from storage areas.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Collaborated with team members to achieve daily tasks efficiently, contributing to a positive work environment.
- Improved overall store appearance through diligent cleaning practices such as sweeping floors, wiping down surfaces, removing trash regularly.
- Contributed to increased sales by offering product recommendations based on customer preferences and needs.
- Maintained up-to-date knowledge on products and promotions, effectively answering questions from customers and colleagues alike.
- Assisted with merchandising tasks, creating eye-catching displays that attracted customers and promoted sales growth.
- Conducted routine inspections of merchandise for quality control purposes, identifying damaged goods for removal or replacement as needed.
- Participated in regular staff meetings, sharing insights on improving store operations for better efficiency and customer satisfaction.
- Managed product returns professionally, ensuring seamless exchanges or refunds while adhering to company policies.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
Lube Technician
Woodmansfoodmarkets
La Crosse, WI
10.2019 - 10.2020
- Conducted routine maintenance and inspections on various vehicles to ensure optimal performance.
- Operated lubrication equipment and tools safely, adhering to industry standards and best practices.
- Diagnosed mechanical issues and communicated findings to service team for efficient resolution.
- Trained new technicians on proper lubrication techniques and safety protocols, enhancing team productivity.
- Streamlined workflow processes, resulting in improved turnaround times for vehicle servicing tasks.
- Maintained accurate records of service performed, contributing to inventory management and customer satisfaction.
- Assisted in inventory control by monitoring stock levels of lubricants and related supplies for operational efficiency.
- Implemented safety measures that reduced workplace incidents, fostering a culture of safety within the team.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Increased shop efficiency with meticulous organization of tools, equipment, and supplies.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Optimized workflow efficiency by proactively addressing minor issues before they escalated into costly repairs for clients.
- Accurately recorded customer information, service details, and vehicle conditions to ensure streamlined communication with team members and clients.
- Protected customer vehicles during service, employing careful handling and protective coverings to avoid damage.
- Contributed to safe working environment by adhering to health and safety protocols and reporting hazards.
Assistant Manager
Taco Bell
Eau Claire, WI
09.2017 - 10.2019
- Led team to enhance operational efficiency and improve service delivery.
- Developed training programs for new staff, fostering skill development and team cohesion.
- Implemented process improvements that streamlined workflows and reduced overhead costs.
- Collaborated with management to identify strategic initiatives aligning with company goals.
- Analyzed performance metrics to drive decision-making and optimize resource allocation.
- Managed inventory systems, ensuring accurate stock levels and timely replenishment.
- Facilitated communication between departments to enhance project coordination and execution.
- Mentored junior staff, promoting professional growth and enhancing team productivity.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Oversaw daily operations to maintain store cleanliness and organization.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Conducted performance evaluations and provided constructive feedback to employees.
- Improved operational efficiency by adopting new technology for inventory management.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Implemented staff training programs to elevate service standards and knowledge.
Outbound Selector/Loader
SYSCO Food Services
Baraboo, WI
06.2012 - 06.2016
- Implemented safety protocols to maintain compliance with industry regulations.
- Adhered to safety protocols during every shift, reducing the risk of workplace accidents or injuries.
- Assisted new team members by providing guidance on effective picking techniques and company policies.
- Increased order accuracy by meticulously selecting and organizing products for shipment.
- Enhanced warehouse efficiency by swiftly completing outbound orders according to schedule.
- Supported warehouse operations by loading and unloading trucks as needed, ensuring timely delivery of goods.
- Maintained a clean and safe work environment, conducting regular inspections of equipment and work areas.
- Continuously met or exceeded performance metrics while maintaining strict adherence to quality standards.
- Participated in ongoing training programs to stay current on best practices for outbound selection procedures.
- Streamlined order preparation process by keeping an organized workspace, allowing for faster access to necessary tools and equipment.
- Reduced product damage with careful handling and proper stacking techniques.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Followed all safety and security protocols to minimize risk of injury.
- Operated heavy machinery such as forklifts, pallet jacks, and hand trucks to safely transport materials within the warehouse.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Drove forklifts, pallet jacks and other equipment to move materials.
Front End Associate
Festival Foods
Baraboo, WI
06.2008 - 06.2012
- Assisted customers with product selection, enhancing overall shopping experience and satisfaction.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained organized product displays, contributing to improved store aesthetics and sales potential.
- Collaborated with team members to streamline inventory management processes, reducing stock discrepancies.
- Trained new associates on customer service protocols and operational procedures, fostering a cohesive team environment.
- Implemented promotional displays that increased customer engagement and drove sales during peak seasons.
- Monitored stock levels and proactively communicated restock needs to ensure product availability for customers.
- Resolved customer inquiries and complaints effectively, reinforcing brand loyalty and trust among patrons.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Facilitated cash, check and credit transactions on cash register with [Number]% accuracy.
- Answered questions about store policies and addressed customer concerns.
- Gathered shopping baskets and carts and relocated to designated areas.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Developed reusable code libraries to expedite future projects while maintaining consistent design elements.
- Collaborated with cross-functional teams to ensure seamless integration of front-end designs with back-end functionality.
- Ensured pricing accuracy, regularly checking and updating price tags and promotional signage.
- Implemented new display layouts that attracted customer attention and improved product visibility.
- Managed inventory to reduce waste, accurately tracking stock levels and placing orders for replenishments.
- Increased sales of promotional items, engaging customers with product benefits and special offers.
- Assisted in training new hires, sharing knowledge and best practices for front end operations.
- Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
- Contributed to achieving sales targets, suggesting additional products that complemented customer purchases.
- Improved team morale and efficiency with regular communication and feedback sessions.
- Reduced instances of shoplifting by vigilantly monitoring store floor and working closely with security.
- Streamlined checkout process, reducing wait times for customers by efficiently handling transactions and bagging items.
- Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
- Enhanced store appearance by organizing products and ensuring shelves were always fully stocked.
- Supported marketing initiatives, distributing flyers and informing customers about upcoming sales events.
- Facilitated smooth shift changes by preparing and organizing work area for next associate.
- Fostered positive shopping experience, greeting customers with smile and offering help in locating products.
- Maintained up-to-date knowledge of store policies and promotions to provide accurate information to customers.
- Enhanced team communication, organizing brief daily meetings to discuss goals and share updates.
- Boosted customer loyalty, remembering regular customers' names and preferences.
- Improved efficiency by multitasking during peak hours, simultaneously managing cash register and directing floor activities.
- Collaborated with restocking team to ensure high-demand products were always available.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Wrapped, boxed and weighed bakery department products.
- Performed cash, card, and check transactions to complete customer purchases.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
Baraboo High School
Baraboo, WI01-2011
Skills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- Milk steaming
- Order taking
- Staff coaching
- POS system operation
- Sales expertise
- Supply ordering
- Complaint handling
- Training materials
- Sales proficiency
- Health codes compliance
- Health codes understanding
- Friendly and outgoing
- Cash handling
- Cash register operation
- Active listener
- Attention to detail
- Performance improvement
- Adaptive and creative
- Exceptional customer service
- Up-selling
- Opening and closing duties
- Professional demeanor
- Team leadership
- Safe food handling
- Decision-making
- Menu memorization
- New hire training
- Food running
- Inventory management
- Retail management
- Table bussing
- Soft selling
- Time management
- Problem-solving
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Quality control
- Workflow management
- Physical stamina
- Basic math
- Recipe adherence
- Positive and professional
- Speedy and efficient
- Calm demeanor
- Opening and closing coordination
Timeline
Barista Trainer
Starbucks
01.2025 - Current
Liquor Store Clerk
Woodmansfoodmarkets
10.2020 - 12.2024
Lube Technician
Woodmansfoodmarkets
10.2019 - 10.2020
Assistant Manager
Taco Bell
09.2017 - 10.2019
Outbound Selector/Loader
SYSCO Food Services
06.2012 - 06.2016
Front End Associate
Festival Foods
06.2008 - 06.2012
High School Diploma -
Baraboo High School