Amber Conley
Santaquin
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
4
4
years of professional experience
2007
2007
years of post-secondary education
Work History
Medical Assistant
Peak ENT
Provo
06.2025 - Current
- Assisted physicians with patient examinations and medical procedures.
- Managed patient scheduling and coordinated appointments effectively.
- Prepared and maintained examination rooms for patient visits.
- Collected and documented patient medical histories accurately.
- Educated patients on treatment plans and medication instructions clearly.
- Maintained inventory of medical supplies and ensured proper storage practices.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Educated patients about medications, procedures and physician's instructions.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
Customer Service Representative
Glymed Plus
Provo
05.2023 - 09.2024
- Assisted customers with inquiries and product information effectively.
- Processed transactions accurately and efficiently at the point of sale.
- Maintained a clean and organized workspace to enhance customer experience.
- Resolved customer complaints promptly through active listening and problem-solving.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
Registration Clerk
Ashley Regional
Vernal
09.2021 - 04.2022
- Processed patient registrations and updated information in the electronic health record system.
- Assisted patients in completing registration forms and collecting necessary documentation.
- Answered phone calls and provided information about services offered at the facility.
Education
Cedar City High School
Cedar City, UTSkills
- Vital sign measurement
- Medical record management
- Patient education
- HIPAA compliance
- Patient scheduling
- Appointment coordination
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Team collaboration
- CPR
- Conflict resolution
- Medical equipment operation
- Insurance claims
- Documentation expert
- Medical records confidentiality
- Customer relationship management (CRM)
- Medical terminologies
- Patient assessments and care
- Prescription refills
- Medical office administration
- Medical terminology
- Customer service
- Insurance verification
Timeline
Medical Assistant
Peak ENT
06.2025 - Current
Customer Service Representative
Glymed Plus
05.2023 - 09.2024
Registration Clerk
Ashley Regional
09.2021 - 04.2022
Cedar City High School