AMBER CONSULO
Roseville,CA
Overview
19
19
years of professional experience
Work History
Payment Solutions / Business Consultant
Elavon Merchant Services
Northern California
06.2006 - 09.2025
- Effectively manage and develop partnership relationships through increasing awareness of product benefits and the value to both merchant clientele and revenue value potential that results from frequent and quality merchant referrals.
- Analyzed client needs to develop tailored payment solutions, enhancing customer satisfaction and retention.
- Development of professional trust and timely communication with both bank referral partners, as well as new and existing merchant account relationships.
- Mentored junior consultants, fostering professional development and sharing industry expertise.
Business Consultant
First Data Merchant Services
Northern California
07.2012 - 04.2017
- Supported partnerships including Bank of America, Merchants Bank and Safe Credit Union.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
California State University, Sacramento
Sacramento, CASkills
- Proficient in Salesforce, Microsoft Office and Google Applications
- Historical success in achieving new account expectations, as well as customer retention resulting from relationship efforts and timely communication
- Well written with a strong developed skill in merchant product training, partner value presentations and public speaking skills
- A clear understanding of the success that can be achieved by managing, mentoring, relationship building and issue resolution when the primary focus is respect, kindness and positive affirmation when appropriate
- Comfortable in competitive environments with the ability to resolve problematic concerns with a focus on retention, growth and risk management
- Consultative selling skills that educate prospective clients how to leverage payment solutions that will positively impact their goals for business growth
Timeline
Business Consultant
First Data Merchant Services
07.2012 - 04.2017
Payment Solutions / Business Consultant
Elavon Merchant Services
06.2006 - 09.2025
California State University, Sacramento