Desired Job Title
Administrative Assistant IICustomer Service Call Center SupervisorOffice Administrator/ManagerAssistant ManagerWork Type
Full TimeLocation Preference
RemoteHybridLocation: Grand Prairie, TX, US
Open to relocation: No
Open To Work
Amber Cooper-Meadors
Grand Prairie,TX
Work Preference
Summary
Accomplished professional with expertise in data analysis and customer service, honed at Walmart. Demonstrated ability to enhance customer satisfaction and streamline operations. Proven track record in problem-solving and attention to detail, reducing inventory costs by 30%. Proficient in Microsoft Office and Excel, with strong communication and team collaboration skills.
Overview
10
10
years of professional experience
Work History
Administrative Assistant II
HHSC TEXAS
Arlington, TX
11.2022 - Current
- Prepared, organized, and maintained correspondence and administrative files; scheduled and coordinated meetings and conferences to ensure efficient operations.
- Compiled data for charts, graphs, databases, summaries, and reports to support informed decision-making.
- Performs routine (journey-level) administrative support work. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. Employees at this level may fully perform a variety of routine daily tasks but may often rely on direction from others to solve problems that are not standard. Employees may respond to basic inquiries and explain routine administrative rules.
- Time management, computer proficiency, attention to detail, communication, organization, adaptability, problem-solving, customer service, multi-tasking, and confidentiality.
- Applied skills and knowledge in Life Safety Code department to assist in compliance and safety initiatives.
Customer Service Call Center Supervisor
Walmart
Arlington, TX
04.2021 - 09.2022
- Demonstrated commitment to customer service by building productive relationships, resolving complex issues, and boosting customer loyalty.
- Managed escalated customer issues, resolving complex problems while maintaining a high level of professionalism and empathy.
- Engaged with customers to identify and resolve issues, providing clear answers to product questions.
- Provided solutions, recommendations, and replacements with empathy and positive feedback.
- Created and maintained standard operating procedures for the call center, ensuring consistent and efficient handling of customer inquiries and complaints.
- Monitored calls for quality assurance purposes, providing feedback and coaching to improve representative performance.
- Collaborated with cross-functional teams to identify process improvements and implement solutions that enhanced the customer experience.
- Supported other departments and external inquiries during peak periods to reduce wait times and maximize customer satisfaction.
- Conducted regular team meetings to communicate updates, share best practices, and address any concerns or challenges faced by the team members.
- Implemented employee recognition programs to motivate and reward exceptional performance among the customer service team.
- Analyzed call data reports to uncover trends and pinpoint areas for improvement, guiding targeted training or coaching initiatives.
- Created customer satisfaction survey to identify issues and determine appropriate resolution.
- Developed Excel spreadsheets to track customer data and streamline reconciliation process while responding to inquiries and following up on interactions.
- Referred unresolved customer grievances to designated departments for further investigation.
- Worked closely with workforce management team to ensure optimal staffing levels based on call volume forecasts.
Office Administrator/Manager
EMR CONSTRUCTION
Arlington, TX
11.2019 - 04.2021
- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence.
- Performed all office clerical activities, including writing emails and letters, providing support to upper-level management, tracking bills and financial documents, managing schedules and travel calendars, and filing documents.
- Maintained financial integrity by conducting monthly reconciliations of all company accounts.
- Prepared payroll, maintained all records, and oversaw accounts receivable and accounts payable.
- Managed customer billing cycle, processed payments, prepared past-due notices, and responded to customer inquiries to enhance service efficiency.
- Drafted correspondence and reports using MS Office tools, including Word and Excel; created and maintained filing system to streamline document retrieval.
- Developed and implemented efficient filing systems to improve document organization and retrieval.
- Oversaw inventory management, ensuring adequate supply levels while minimizing waste and reducing costs by 30%.
- Coordinated office moves and renovations, successfully minimizing downtime and disruptions to workflow.
- Implemented new software systems for project management to enhance team collaboration and facilitate project tracking.
Assistant Manager
Domino's
Arlington, TX
01.2016 - 11.2019
- Promoted to Assistant Manager after 6 months.
- Oversaw daily store operations, ensuring efficiency and compliance with standards.
- Led team members to achieve store goals and maintain high morale.
- Executed opening and closing procedures for the store, ensuring compliance with operational standards.
- Delivered excellent customer service to all customers and guests, enhancing their overall experience.
- Made bank deposits and money orders on behalf of the store manager.
Education
Diploma -
Martin high school
Some College (No Degree) -
UTA
ARLINGTONSkills
- EHR management skills
- Microsoft Office proficiency
- Excel spreadsheet expertise
- Microsoft Dynamics 365 experience
- Data analysis and reporting
- Financial record management
- Record keeping practices
- Order processing and inquiries
- Customer account management
- Escalation management
- Call management skills
- Call center operations
- Call center agent experience
- Phone support
- Live chat support experience
- Troubleshooting support
- Attention to detail
- Confidentiality maintenance
- HIPAA expertise
- Software proficiency
- Zoom communication skills
- Team collaboration abilities
- Problem-solving skills
- Response time improvement
- Customer service and support
- Consumer service
- Product information provision
- Enterprise client interaction experience
- Computer operation skills
- Call center operations
- Call center agent experience",
Volunteer Experience
Mission Arlington, 01/01/15, Present
Languages
Spanish, Fluent
Timeline
Administrative Assistant II
HHSC TEXAS
11.2022 - Current
Customer Service Call Center Supervisor
Walmart
04.2021 - 09.2022
Office Administrator/Manager
EMR CONSTRUCTION
11.2019 - 04.2021
Assistant Manager
Domino's
01.2016 - 11.2019
Diploma -
Martin high school
Some College (No Degree) -
UTA