Amber Crabtree
Urbana
Summary
Barista with 4 years of experience in crafting specialty beverages and enhancing customer satisfaction in high-pressure environments. Proficient in customer engagement, team leadership, and time management, with a strong focus on multitasking and beverage preparation. Committed to fostering a welcoming atmosphere and improving service speed through effective collaboration and adaptability.
Overview
6
6
years of professional experience
Work History
Barista
Espresso Royale
Champaign
01.2021 - Current
- Craft specialty beverages, enhance customer satisfaction, multitask in high-pressure environments.
- Delivered exceptional customer service as a Barista, fostering a welcoming atmosphere that enhanced customer loyalty.
- Streamlined beverage preparation processes, resulting in faster service times and increased customer satisfaction.
- Operated cash registers to process customer payments.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Followed safety procedures while operating machinery such as grinders and espresso.
Barista
Dunkin' Donut
Champaign
12.2019 - 06.2021
- Served customers efficiently, enhancing satisfaction and increasing repeat visits.
- Prepared beverages with precision, boosting sales and customer loyalty.
- Collaborated with team to improve service speed, resulting in faster order fulfillment.
- Resolved customer complaints promptly, maintaining high service standards.
Education
High School Diploma -
Centennial High School
Champaign06-2019
Skills
- Customer Engagement
- Team Leadership
- Time Management
- Multitasking
- Beverage Preparation
- Adaptability
- Customer Retention
Personal Information
Title: Barista
Timeline
Barista
Espresso Royale
01.2021 - Current
Barista
Dunkin' Donut
12.2019 - 06.2021
High School Diploma -
Centennial High School