AMBER CRAGO
Burlington,NJ
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic.
Overview
12
12
years of professional experience
Work History
Registrar
Virtua Health
09.2020 - 05.2022
- Scheduling patient appointments for radiology testing and registering patients, including updating and verifying all system demographics and insurance information
- Responsible for making sure referrals and pre-certifications are in as required
- Co-pay collection
- Calling insurance to verify benefits and see if authorization is needed.
- Helped train new staff.
Call Taker
Triple A Club Alliance
01.2020 - 08.2020
- Properly answer and accurately receive, record and respond to members’ requests from incoming telephone calls regarding Roadside Assistance and other related areas, while demonstrating pleasant and professional telephone manner.
- Responded to customer inquiries with patience and positivity to establish excellent first impression
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
Medical Receptionist
Rancocas OBGYN
10.2010 - 12.2019
- Maintain confidentiality regarding all patients by adhering with HIPAA regulations
- Answered phone calls and messages for 3-physician OBGYN medical facility, scheduling appointments, and handling patient inquiries
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Assisted with medical coding and billing tasks.
Skills
- Greeting Visitors
- Clerical Support
- Verifying Eligibility
- Appointment Scheduling
Skills Summary
- Insurance Verification
- ECW and Epic trained
- Quality Patient Care
- Reminder Calls
- Patient Registration
Timeline
Registrar
Virtua Health
09.2020 - 05.2022
Call Taker
Triple A Club Alliance
01.2020 - 08.2020
Medical Receptionist
Rancocas OBGYN
10.2010 - 12.2019