Jennice Honeycutt
Columbia,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Registrar
Forrest General Hospital
09.2022 - 02.2023
- Greeted every guest with personable approach and provided knowledgeable service.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Retrieved medical data for physicians and patients.
- Upheld HIPAA regulations and standards for protecting patient information.
- Collected payments and co-pays from customers using large variety of insurance programs.
- Scheduled numerous daily appointments using computerized calendars.
Customer Service Representative
Maximus Federal
09.2017 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively assisted with knowledgeable questions about the Affordable Health Care Act.
- Proudly assisted with completing applications for insurance plans.
- Answered questions and assisted with choosing insurance plans that fits best.
Education
Associate of Applied Business - Medical Assisting & Phlebotomy
Antonelli College - Hattiesburg
Hattiesburg, MS12.2015
High School Diploma -
Columbia High School
Columbia, MS05.2011
Skills
- Maintaining Documents and Records
- Office Reception
- Multi-Line Phone Systems
- Administrative Duties
- Greeting Visitors
- Customer Service
- Payment Collection
- HIPAA Regulations
Timeline
Registrar
Forrest General Hospital
09.2022 - 02.2023
Customer Service Representative
Maximus Federal
09.2017 - 08.2022
Associate of Applied Business - Medical Assisting & Phlebotomy
Antonelli College - Hattiesburg
High School Diploma -
Columbia High School
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