Amber Crane
Lenexa,KS
Summary
Dynamic sales associate with expertise in customer relationship management and fine jewelry appraisal. Committed to enhancing customer satisfaction through exceptional service and effective team collaboration.
Overview
2
2
years of post-secondary education
30
30
years of professional experience
Work History
Sales Associate
Glitters Fine Jewelry
Prairie Village, Kansas
10.2008 - 12.2025
- Provided exceptional customer service in a luxury jewelry retail environment.
- Assisted customers in selecting and purchasing fine jewelry pieces.
- Maintained merchandise displays to enhance visual appeal and organization.
- Intake and advise customers with necessary repairs
- Prepare insurance documents so clients could properly insure their fine jewelry.
- Collaborated with team members to create a welcoming shopping experience.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Inspected and evaluated all incoming inventory
Manager
Fred Meyer Jewelers/Merksamer Jewelers
Overland Park, Kansas
06.1996 - 10.2008
- Supervised daily operations of jewelry sales and customer service teams.
- Implemented training programs for new staff on product knowledge and sales techniques.
- Managed inventory processes to ensure accurate stock levels and product availability.
- Coordinated promotional events to enhance customer engagement and sales performance.
- Developed strategies to improve customer satisfaction and retention rates.
- Resolved customer inquiries and complaints promptly to maintain service standards.
- Oversaw visual merchandising standards to enhance store presentation and appeal.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
Education
Accounting
Johnson County Community College
Overland Park, KS 08.1995 - 05.1997
Shawnee Mission West
Overland Park, KSSkills
- Customer relationship management
- Visual merchandising
- Fine jewelry appraisal
- Cash handling
Custom Section 1
- I am a retired mother of two wonderful young men. My passion in life is animals. Currently, I am a pet parent to four dogs and five cats. We have owned many breeds of dogs, including English Bulldogs and Shepherds, Huskies, Rottweilers, and multiple small terrier breeds. I began breeding English Bulldogs in 2010 and made it my mission to become fully educated about all the details that breeding entails. I spent years learning and studying to the point that I began helping educate other local breeders about their own dog. It is truly a passion for me. As I began this new chapter of retired life, I have decided to pursue my passion and seek to join the veterinary work force.
Timeline
Sales Associate
Glitters Fine Jewelry
10.2008 - 12.2025
Manager
Fred Meyer Jewelers/Merksamer Jewelers
06.1996 - 10.2008
Accounting
Johnson County Community College
08.1995 - 05.1997
Shawnee Mission West