Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Amber Crawford

Streator,IL

Summary

Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.

Overview

6
6
years of professional experience

Work History

Case Manager

Arukah Institute of Healing
Princeton, IL
01.2025 - Current
  • Assisted clients in accessing necessary resources and services.
  • Coordinated client meetings and maintained accurate records of interactions.
  • Evaluated client needs through interviews and assessments.
  • Developed case plans in collaboration with clients and service providers.
  • Monitored progress of cases to ensure compliance with plans and goals.
  • Provided emotional support and guidance to clients facing challenges.
  • Monitored client progress through regular follow-up contacts.
  • Maintained accurate case records and documentation according to agency guidelines.

Cashier

McDonald's
Streator, Illinois
06.2024 - 04.2025
  • Processed customer transactions efficiently at busy retail location.
  • Assisted customers with product inquiries and store navigation.
  • Maintained clean and organized checkout area throughout shifts.
  • Handled cash, credit, and digital payments accurately during transactions.
  • Collaborated with team members to ensure smooth store operations.
  • Promoted loyalty program benefits to enhance customer engagement.
  • Resolved customer complaints with patience and professionalism.
  • Restocked merchandise on shelves to improve product availability.
  • Performed other duties as assigned by management.

Assistant General Manager

Burger King
Streator, Illinois
06.2022 - 04.2024
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Ensured that customer service standards were met or exceeded at all times.
  • Performed administrative tasks such as filing paperwork, preparing documents.
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Motivated and led team members to work together to achieve targets.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.

Manager

Burger King
Ottawa, Illinois
11.2019 - 04.2022
  • Supervised daily operations and ensured smooth workflow in a busy fast-food environment.
  • Trained and mentored team members on customer service and food preparation standards.
  • Managed inventory levels and coordinated supply orders to maintain stock availability.
  • Implemented company policies to enhance safety and hygiene practices among staff.
  • Resolved customer complaints promptly while maintaining a positive dining experience.
  • Monitored staff performance and addressed issues.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Bachelor of Science - Psychology/Sociology

Illinois State University
Normal, IL
05-2011

Associate of Science - Psychology

Illinois Valley Community College
Oglesby, IL
05-2009

High School Diploma -

Streator Township High School
Streator, IL
05-2002

Skills

  • Case planning
  • Resource coordination
  • Needs assessment
  • Progress monitoring
  • Record maintenance
  • Client relationship management

Affiliations

  • Family time is most valued
  • Riding Bikes/Skating
  • Being Outdoors
  • Reading/Coloring

Accomplishments

  • National Honor Society
  • Research Assistant
  • Adult Tutor

Timeline

Case Manager

Arukah Institute of Healing
01.2025 - Current

Cashier

McDonald's
06.2024 - 04.2025

Assistant General Manager

Burger King
06.2022 - 04.2024

Manager

Burger King
11.2019 - 04.2022

Bachelor of Science - Psychology/Sociology

Illinois State University

Associate of Science - Psychology

Illinois Valley Community College

High School Diploma -

Streator Township High School

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