Computer skills
Amber Cruz
Marshfield,MO
Summary
Over 3 years of experience with Microsoft Office and skilled in customer service, time management, and organizational skills. Strong communication and problem-solving abilities with a focus on attention to detail. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Not only have I had love for office duties and customer service, I've had a strong desire to explore the medical professions.
Overview
3
3
Work History
Restaurant Hostess
Las Cazuelas
Marshfield, USA
09.2022 - Current
- Greeted and directed visitors and clients
- Answered and transferred phone calls
- Managed and maintained office lobby and waiting area
- Assisted in scheduling and coordinating meetings
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Assisted with setting up banquet rooms for special events.
- Informed kitchen staff of any special orders or dietary restrictions.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Assisted staff by serving food and beverages or bussing tables.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Food and Consumables
Walmart
Marshfield, USA
09.2021 - 09.2022
- Helped customers locate items within the store using the inventory system.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Provided customer service support for inquiries, complaints, and returns.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Maintained an up-to-date knowledge of store promotions, specials, events..
- Ensured compliance with company safety regulations at all times while on the job.
- Built relationships with customers by providing friendly customer service.
- Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Described merchandise and explained use, operation and care.
- Swept and mopped floors at store closing and in response to product spills and other accidents potentially contaminating department and posing risk to consumer health.
- Followed standard operating procedures for regularly checking expiration dates and inventory levels on merchandise, notifying supervisors of inventory needing disposal or reordering.
- Maintained proper organization of shelves during stocking, throughout shift and at store close to return misplaced merchandise to proper display locations.
Housekeeping Coordinator
Schofield Barracks Hawaii
Wahiawa, USA
12.2019 - 02.2020
- Assist in day-to-day office operations
- Manage and maintain office supplies and equipment
- Answer and direct phone calls and emails
- Assist in scheduling and coordinating meetings
- Reviewed daily reports from supervisors to ensure that all assigned tasks were completed satisfactorily.
- Inspected guest rooms for cleanliness prior to guest check-in.
- Maintained effective communication with other departments within the hotel to coordinate services effectively.
- Managed scheduling of housekeeping staff according to occupancy needs.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Communicated with maintenance team on damages to repair.
- Delegated work to staff, setting priorities and goals.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Education
GED -
Marshfield High School
Marshfield, MO03.2018
Skills
- Organizational Skills
- Communication Skills
- Problem Solving
- Multitasking
- Attention to Detail
- Customer Service
- Relationship Building
- Scheduling
- Workplace Safety
- Cash Handling
- Computer Skills
References
References available upon request.
Timeline
Restaurant Hostess
Las Cazuelas
09.2022 - Current
Food and Consumables
Walmart
09.2021 - 09.2022
Housekeeping Coordinator
Schofield Barracks Hawaii
12.2019 - 02.2020
GED -
Marshfield High School
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