Daniela Procopio
Dundee,FL
Summary
Motivated recent graduate with a proven track record of academic excellence seeking new work opportunities. Eager to gain professional work experience and apply excellent communication and time management skills. Strong customer service, multitasking, and time management abilities. Committed to providing every customer with a positive and memorable experience. Experienced in venipuncture techniques and patient interaction in clinical settings, demonstrating meticulous attention to detail and a thorough understanding of safety protocols to ensure accurate specimen collection. Consistently maintains patient comfort and fosters a calm environment during procedures.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Wait Staff Member
Las Cazuelas Mexican Restaurant
06.2020 - Current
- Greeted and welcomed customers, providing them with menus.
- Ensured that all orders were taken correctly and in a timely manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Took beverage orders from patrons and served drinks promptly.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Checked back with customers during meals to ensure satisfaction with food and service.
- Answered questions about menu selections and made recommendations when requested.
- Processed payments accurately using cash registers or point-of-sale systems.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Managed multiple tasks simultaneously while remaining organized under pressure.
Education
Southern Technical Institute
Orlando, FL10-2024
High School Diploma -
Haines City Senior High School
Haines City, FL05-2024
Skills
- Order Management
- Order Accuracy
- Telephone Etiquette
- Verbal and written communication
- Multitasking and Organization
- Customer Service
- Problem-Solving
- Flexible Schedule
- Spanish and English Fluency
- Friendly and Outgoing
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Patient confidentiality
- Adaptable approach
Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- Bloodborne Pathogens Training Certificate - Occupational Safety and Health Administration (OSHA).
- Certified Phlebotomist Technologist (CPT) - American Society for Clinical Pathology (ASCP).
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Infection Control Certificate - Various accredited organizations.
Timeline
Wait Staff Member
Las Cazuelas Mexican Restaurant
06.2020 - Current
Southern Technical Institute
High School Diploma -
Haines City Senior High School
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- Bloodborne Pathogens Training Certificate - Occupational Safety and Health Administration (OSHA).
- Certified Phlebotomist Technologist (CPT) - American Society for Clinical Pathology (ASCP).
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Infection Control Certificate - Various accredited organizations.
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