Motivated customer service representative offering a strong work ethic and positive attitude. Highly effective in fast-paced work environments with an outstanding background in customer service, sales, cash handling procedures, and call center environments. Addresses all questions and concerns with customer satisfaction in mind.
Hi, I’m
Amber Cruze
Springfield,IL
Summary
Overview
9
years of professional experience
6
Years of medical reception experience
Work History
SIU MedicineSpringfield, IL
Medical Office Specialist
2022.06 - Current (4 education.years_Label & 2 education.months_Label)
Job overview
Orthopedic Center Of IllinoisSpringfield, Illinois
Health Information Support Analyst/Receptionist
02.2019 - 06.2022
Job overview
- Organized paperwork such as charts and reports for office and patient needs
- Managed master calendar and scheduled appointments for 19 providers based on optimal patient loads and clinician availability
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Enhanced office efficiency by handling 100+ callers per day
- Adeptly managed multi-line phone system and pleasantly greeted all patients
- Checked patient data including insurance, demographic and health history to ensure all information was current
- Carefully wrote down all phone messages and relayed to appropriate personnel
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Called to receive prior authorization for all procedures and appointments for patients being seen under worker's compensation
- Scheduled, rescheduled and handled cancelled appointments for patients
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Collected and distributed all incoming and outgoing mail to appropriate people and departments
- Processed records quickly to avoid delays and keep workflows running smoothly.
- Verified accuracy and overall completeness of medical records by auditing and reviewing patient information.
- Used variety of indices, classification systems and storage retrieval systems to organize medical records.
- Accurately scanned, indexed and inputted documents into electronic health record system.
- Completed EHR audit quality maintenance procedures, processed chart requests, facilitated chart purges and organized medical record copy requests.
- Copied medical records and performed various clerical tasks as required.
Memorial Health SystemSpringfield, Illinois
Call Center Nutrition Associate
2017.07 - 2019.02 (1 education.year_Label & 7 education.months_Label)
Job overview
- Educated patients and families on food prep, delivery, and patient specific diets.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
- Resolved issues by coordinating with room service team and registered dietitians.
- Ensured accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Assisted patients in completing menus that were appropriate for their specific dietary requirements.
- Reported issues relating to patient care or conditions that might hinder patient well-being.
- Managed over 50 patient calls per day.
Barnes And NobleSpringfield, IL
Book Seller/Barista
2016.05 - 2017.12 (1 education.year_Label & 7 education.months_Label)
Job overview
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Alerted customers to upcoming sales events and promotions.
- Followed merchandising guidelines to present visually appealing displays.
- Mentored new sales associates to contribute to the store's positive culture.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Established a working relationship with various regular customers.
- Recommended products based on solid understanding of individual customer needs and preferences
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
TargetSpringfield, IL
Food Avenue/Cashier/Guest Services Team Member
2014.12 - 2016.07 (1 education.year_Label & 7 education.months_Label)
Job overview
- Operated a cash register for cash, check and credit card transactions
- Priced merchandise, stocked shelves and took inventory of supplies
- Cleaned and organized store, including checkout desk and displays
- Identified potential shoplifters and alerted management
- Welcomed guests into the store and helped them locate items
- Used time efficiently when not serving customers, including zoning shelves and helping other work centers
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
Education
Department Of Education IllinoisSpringfield, IL
GED
2016
University Overview
Skills
- Customer-oriented
- Computer literate
- Ability to de-escalate clients in vulnerable emotional state
- Excellent organizational skills
- Commitment to quality and service
- Problem-solving skills
- Multi-line phone talent
- Active listening skills
- Allscripts and SRS EHR familiarity
Timeline
Medical Office Specialist
SIU Medicine
2022.06 - Current (4 education.years_Label & 2 education.months_Label)
Health Information Support Analyst/Receptionist
Orthopedic Center Of Illinois
02.2019 - 06.2022
Call Center Nutrition Associate
Memorial Health System
2017.07 - 2019.02 (1 education.year_Label & 7 education.months_Label)
Book Seller/Barista
Barnes And Noble
2016.05 - 2017.12 (1 education.year_Label & 7 education.months_Label)
Food Avenue/Cashier/Guest Services Team Member
Target
2014.12 - 2016.07 (1 education.year_Label & 7 education.months_Label)
Department Of Education Illinois
GED