Amber Cusatis
Hastings,NE
Summary
Organized and dependable candidate seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills and time management while being successful at managing multiple priorities with a positive attitude.
Overview
11
11
years of professional experience
1
1
Certification
Work History
E-commerce Team Lead
Pacha Soap Co.
10.2021 - 03.2024
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Promoted positive work environment by fostering teamwork and open communication.
- Demonstrated commitment to excellence, professionalism, and adherence to company values at all times.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Energetically fulfilled 200 orders daily as team of 3.
Dental Assistant
Hastings Family Dental
10.2020 - 09.2021
- Maintained clean and sterile work environment to prevent cross-contamination and infection.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Maintaining compassion and empathy for patients on their journey for better health.
- Increased patient retention by building rapport through excellent communication skills and friendly demeanor.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Sterilized rooms and prepped equipment and instruments for approximately 8 procedures daily.
Orthodontic Assistant
Central Nebraska Orthodontics
03.2018 - 06.2020
- Contributed to a welcoming and professional office environment by maintaining cleanliness and adhering to all safety protocols.
- Improved patient comfort by efficiently assisting with orthodontic procedures and providing clear explanations of treatment plans.
- Managed emergency situations calmly, providing immediate care when necessary before escalating to orthodontist if needed.
- Collaborated effectively with other team members to ensure smooth workflow within practice while demonstrating strong communication skills.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
Dental Assistant
Children's Dental Clinic P.C.
04.2013 - 03.2018
- Remotely managed patient appointments, administrative responsibilities, and referrals.
- Pre-surgical preparation and sterilization of instruments for assisting chairside at Surgery Center.
- Educated parents on preventative measures such as proper brushing techniques, flossing habits, and nutritional choices that positively contribute to their child's oral health.
- Contributed to practice growth by delivering exceptional customer service, resulting in increased patient satisfaction and referrals.
- Maintained clean, safe environment in treatment rooms, adhering to stringent sterilization protocols.
- Assisted Dentist chairside and performed x-rays and prophylaxis on patients; educated patients on postoperative and general oral care.
- Managed over 40 patients seen within office daily.
Education
Associate of Applied Science - Dental Assisting
Central Community College
Hastings05.2024
Diploma - Dental Assisting
Central Community College
Hastings,NE06.2010
Skills
- Customer Focus
- Operations Management
- Work Planning and Prioritization
- Teamwork and Collaboration
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Compassion and empathy for customers and patients
Certification
- Dental Radiography Certificate May.07.2010
- Coronal Polishing Certificate April.27.2010
Timeline
E-commerce Team Lead
Pacha Soap Co.
10.2021 - 03.2024
Dental Assistant
Hastings Family Dental
10.2020 - 09.2021
Orthodontic Assistant
Central Nebraska Orthodontics
03.2018 - 06.2020
Dental Assistant
Children's Dental Clinic P.C.
04.2013 - 03.2018
Associate of Applied Science - Dental Assisting
Central Community College
Diploma - Dental Assisting
Central Community College
Similar Profiles
Kirsten DelorimierKirsten Delorimier
Director of Sales - Natural Channel at Pacha Soap Co.Director of Sales - Natural Channel at Pacha Soap Co.
Kirsten DelorimierKirsten Delorimier
Director of Sales - Natural Channel at Pacha Soap Co.Director of Sales - Natural Channel at Pacha Soap Co.
Franck AussantFranck Aussant
Waiter's Assistant at PACHA BarcelonaWaiter's Assistant at PACHA Barcelona