AMBER C. WASHBURN
North Smithfield,RI
Summary
Diligent safety, operations and asset protection manager with proven track record of optimizing operations and enhancing productivity. Successfully led cross-functional teams to streamline processes and improve efficiency. Demonstrated expertise in strategic planning and resource management.
Operations professional known for driving operational improvements and delivering impactful results. Expertise in process optimization and resource allocation. Strong focus on fostering teamwork and adapting to evolving business needs.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Asset Protection, Safety & Ops Manager
Lowe's
04.2020 - Current
- Lead region wide ROI with fewer associate/customer injuries, mitigating shrink, theft and fraud
- Spearheaded the development and implementation of new training platforms for new hires
- Improved employee retention by adopting a new internal communication methodology
- Review daily ROI metrics with 16 stores for the district leading the Region with fewer associate/customer related injuries focusing on 6 of those stores
- Complete OSHA compliance for stores in the district by maintaining safety trends and updates on customer and associate injuries with root cause analysis
- Stay on inventory trend by reviewing status and mitigating shrink, theft and fraud
- Wicklander-Zulawski Interview and Interrogation Certified for internal interviews, leading to over 60 internal interviews in the district
- Review internal theft indicators by using exception-based reporting, camera system, and hiring practices
- Communicate any external ORC groups to the company by tracking target stores and filing for prosecution with local Police Departments
- Monitor receiving and storage areas and conduct delivery audits to detect vendor fraud, associate dishonesty and compliance with proper receiving policies and procedures
- Mentor to new Senior Asset Protection Managers ensuring quality training and understanding to support role
- Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
- Identified opportunities for process automation, leading to increased efficiency and reduced manual workload for staff members.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Collaborated on operational support tasks to achieve common goal.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Defined strategic goals to drive resource allocation, capability requirements and budgeting activities.
- Oversaw projects to help goals, tasks and milestones align with organizational strategy.
- Assisted with proactive client outreach initiatives and documented client correspondence in CRM system.
- Implemented innovative solutions that addressed ongoing challenges faced by the organization, leading to successful outcomes.
Assistant Store Manager- Specialty Sales
Lowe's
10.2019 - 04.2020
- Encouraged new development of multiple associates leading them to promotions for the next level of management
- Promoted engagement throughout the store achieving celebrations and positive morale
- Open and closed the store as manager on duty
- Trained new associates on procedures, customer service and sale techniques
- Coordinated schedules and the captain of exception-based reporting
- Encourage development of new associates, leading to multiple promotions
- Promoted engagement through communication and positive action
- Achieved the best receiving department out of ninety-nine stores in the market
- Effectively communicated with and supported sales and administrative teams on daily basis
- Completed all departments schedules and payroll
- Develop, manage, and monitor all aspects of day-to-day operations
- Implementing corporate changes effectively
- Conducting weekly specialty meetings with selling departments and PRO-Services to collectively create goals and targets for the week
- Identify approaches and behaviors that best meet sales and service objectives, communicating them to specialty zones
Department Manager of Appliance, Kitchen Cabinet Design, and Millwork
Lowe's
04.2016 - 10.2019
- Created a captainship for the store for weekly exception-based reporting, engaged new associates on safety training for power equipment
- Opened and closed the store as a primary keyholder
- Developed new associates to be promoted for the next level of their career
- Effectively communicated with senior leaders on sales and department based growth
- Partnered with Specialty ASM for weekly targets and schedules
- Key holder to open and close the store while being Manager on duty
- Performed scheduled delivery load outs with product verification
- Overseeing day to day operations while managing a team of over 15 associates
- Balanced tasks from inventory management to staff training to create positive experience for the customer
- Collaborated with other managers to ensure departments are well organized and visually appealing by following plans that are to be implemented weekly
- Identified specialist selling behaviors and gave guidance on how to meet service and sales goals
- Partnered with Pro-department to review pro-choice item levels
Sales Specialist/Kitchen Cabinet Designer
Lowe's
09.2014 - 04.2016
- Worked with In-home sales team to provide efficient 20/20 designs for new kitchens, baths and closet remodels
- Working with clients to understand their preferences creating customer cabinet designs that align with their needs and space constraints
- Strong attention to detail and knowledge of materials and staying updated on design trends which are essential for crafting function and aesthetically pleasing spaces
- Worked with vendors, clients, and contractors to create kitchen design in CAD 20/20
- Worked directly with interior sales associate to achieve sales
- Top lead generator for multiple years
- A first candidate chosen for Service/Support Manager Program
- Prioritized and accomplished wide range of tasks each shift
- Inventory for the district for multiple years
- Worked collaboratively in team environment
- Reviewed project goals and objectives with the sales manager and design team
- Kept the project on schedule and within budget, with recommending minor adaptations and modifications to complete working drawing sets
Flooring Specialist
Lowe's
03.2013 - 09.2014
- Assisting customers in selecting appropriate flooring materials, providing product knowledge and offering advice on installation methods
- Handled measurements, estimate project costs, and coordinated with installation teams
- Proficient in customer service, attention to detail and the ability to communicate effectively
- Worked with customers with on installation and DIY carpet, hardwood, laminate, tile, vinyl, and self-stick tile
- Received Sales Specialist of the year awards, along with Sales Specialist of the Month
- Documented all customer inquiries and comments thoroughly and quickly
- Referred unresolved customer grievances to designated departments for further investigation
- Trained and mentored new sales representatives as well as the store employees for online order process
Outside Lawn and Garden Sales Associate
Lowe's
10.2012 - 03.2013
- Assisted customers with inquiries, resolving issues, and ensure a positive overall experience
- Handled incoming calls, emails and in-person interactions, provided product information, processed orders, and managing returns
- Strong communication skills empathy, and problem solving ability
- Responded to telephone and in person requests for information
- Contacted and satisfied customers to offer additional services
- Accounted for all inventory and ordered new stock
- Submitted and tracked purchase orders
- Trained and mentored seasonal sales representatives
Dietary Aide
Seneca Nursing and Rehabilitation Center
06.2010 - 10.2012
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Hair Stylist
Smart Styles
09.2010 - 12.2010
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Counted and documented opening and closing cash amounts daily.
Education
No Degree -
Cayuga Community College
AuburnSkills
- Standard operating procedures
- Operational excellence
- Scheduling management
- Software knowledge
- Business analysis
- Staff development
- Logistics management
- Forecasting and workforce planning
- Key performance indicators
- Cost reduction & stakeholder management
- Cross-functional coordination
- Project planning and development
Accomplishments
- Earned the “Senior AP Manager of the Year” Award in 2023 for exceptional safety, operations, and overall ROI,
Certification
- Wicklander Certified
- CPR/AED Certification
- NYS Cosmetology License
Timeline
Senior Asset Protection, Safety & Ops Manager
Lowe's
04.2020 - Current
Assistant Store Manager- Specialty Sales
Lowe's
10.2019 - 04.2020
Department Manager of Appliance, Kitchen Cabinet Design, and Millwork
Lowe's
04.2016 - 10.2019
Sales Specialist/Kitchen Cabinet Designer
Lowe's
09.2014 - 04.2016
Flooring Specialist
Lowe's
03.2013 - 09.2014
Outside Lawn and Garden Sales Associate
Lowe's
10.2012 - 03.2013
Hair Stylist
Smart Styles
09.2010 - 12.2010
Dietary Aide
Seneca Nursing and Rehabilitation Center
06.2010 - 10.2012
- Wicklander Certified
- CPR/AED Certification
- NYS Cosmetology License
No Degree -
Cayuga Community College
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