Amber Davis
Millwood,VA
Summary
Results-driven Systems Engineer with extensive experience at Randolph Macon College, specializing in system troubleshooting and cross-functional team leadership. Proven expertise in network security and exemplary helpdesk service, leading to improved system performance and reliability. Successfully managed system integration projects that enhanced infrastructure robustness and maximized customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Systems Engineer
Randolph Macon College
Ashland, VA
06.2023 - Current
- Provided technical guidance for system development and troubleshooting.
- Provided status updates to keep upper management informed and to reach goals.
- Developed system models using automated tools to analyze performance under various operating conditions.
- Evaluated emerging technology factors around cost comparison, portability or usability.
- Led cross-functional teams in systems integration projects.
- Planned, implemented, and integrated updated system-oriented projects.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Systems Engineer Trainee
James and Taylor
Richmond , VA
01.2021 - 06.2023
- Designed and delivered mission-critical infrastructure to maintain consistent availability and performance.
- Wrote documentation for project and disseminated to key stakeholders.
- Provided exemplary helpdesk service and support to assist customers.
- Recorded systems information and documented design specifications and installation instructions.
- Collaborated with other teams to develop strategies for improving system performance and reliability.
Education
Bachelor of Science - Information Technology
Liberty University
Lynchburg, VA06-2025
Skills
- System troubleshooting
- Project management
- Network infrastructure administration
- Microsoft exchange
- Configuration management
- Network security
- Systems analysis
- Troubleshooting
Certification
- MICROSOFT CERTIFIED PROFESSIONAL (MCP)
MICROSOFT CERTIFIED SYSTEMS ENGINEER (MCSE)
MICROSOFT CERTIFIED SYSTEMS ADMINISTRATOR (MCSA)
MICROSOFT CERTIFIED SYSTEMS ADMINISTRATOR: SECURITY (MCSA + SECURITY)
MICROSOFT CERTIFIED SYSTEMS ENGINEER: SECURITY (MCSE + SECURITY)
A+ SERVICE TECHNICIAN CERTIFICATION
Timeline
Systems Engineer
Randolph Macon College
06.2023 - Current
Systems Engineer Trainee
James and Taylor
01.2021 - 06.2023
- MICROSOFT CERTIFIED PROFESSIONAL (MCP)
MICROSOFT CERTIFIED SYSTEMS ENGINEER (MCSE)
MICROSOFT CERTIFIED SYSTEMS ADMINISTRATOR (MCSA)
MICROSOFT CERTIFIED SYSTEMS ADMINISTRATOR: SECURITY (MCSA + SECURITY)
MICROSOFT CERTIFIED SYSTEMS ENGINEER: SECURITY (MCSE + SECURITY)
A+ SERVICE TECHNICIAN CERTIFICATION
Bachelor of Science - Information Technology
Liberty University
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