Amber Dean
Town Of Cato Court
Cato,NY
28
years of professional experience
Dynamic customer service professional with extensive experience at USPS, excelling in problem resolution and payment processing. Proven track record of enhancing customer satisfaction through active listening and product knowledge. Adept at managing high-pressure situations while maintaining composure, ensuring a positive experience for customers
Work History
Customer Service Representative
3 Years 7 Months- Resolved customer inquiries regarding mail delivery, shipping options, and postal rates with accurate, courteous service.
- Maintained accurate transaction records, forms, and customer documentation in accordance with postal procedures.
- Adapted quickly to changing service demands while delivering consistent support during high-volume customer interactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Bench Clerk
7 Years 1 Month- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- File Tickets and payment reciepts for court clerk
- Sign court attendees in upon arrival and pull tickets and files for judge
- Make copies for Judge and Lawyers as needed
Customer Service Cashier
24 Years 1 Month- Processed cash, credit, and debit transactions accurately at point-of-sale system.
- Greeted customers, answered questions, and provided courteous checkout support.
- Handled customer concerns professionally and escalated issues to management when needed.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Utilized POS system to handle customer cash and credit card transactions.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Problem resolution
Payment processing
Customer satisfaction measurement
Professional telephone etiquette
Follow-up skills
Product knowledge
Filing
Timeline
Customer Service Representative
Uniteeld States Postal Service
04.2023 - CurrentRead More
Bench Clerk
Town Of Cato Court
10.2019 - CurrentRead More
Customer Service Cashier
Terry's Food Mart
04.1999 - 05.2023Read More
Cato Meridian High School
High School Diploma
Read More