Amber De La Rosa
Tyler,TX
Summary
Versatile professional with experience in bookkeeping, payroll, and inventory control. Strong background in financial recordkeeping, compliance, and customer service. Known for dependable support, clear communication, and maintaining accurate operations in fast-paced business settings.
Overview
12
12
years of professional experience
Work History
Operations Manager
Cloud City Vape shop
Midland , tx
02.2015 - Current
- Reviewed bookkeeping data for accuracy and compliance with company procedures.
- Maintained confidentiality of sensitive financial information at all times.
- Calculated payroll checks based on hours worked, taxes, insurance premiums.
- Assisted in the preparation of monthly financial reports including balance sheets and income statements.
- Prepared and submitted sales tax returns and other regulatory filings.
- Utilized accounting software to record, store, and analyze financial data.
Retail Co-Worker
Cloud City vape shop
Midland, Texas
02.2015 - Current
- Supported budget tracking, invoice processing, and vendor payment tasks for company finances.
- Assisted with staff schedules, training coordination, and workplace expectation management.
- Built strong customer relationships and addressed service concerns in timely manner.
- Monitored inventory levels, purchase requests, and supply ordering for business needs.
- Handled compliance, licensing, and recordkeeping requirements.
- Developed business plans and guided long-term company direction.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
- Supervised performance of workers with the goals of improving productivity, efficiency and cost savings.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed strategic plans to increase profitability and efficiency.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Developed policies and procedures for the organization.
- Hosted special events to boost brand awareness and increase community engagement.
Air bnb Host
Self-employeed
Tyler, Texas
01.2022 - 08.2026
- Managed guest messages for self-operated short-term rental stays.
- Shared check-in directions and arrival information with visiting guests.
- Arranged cleaning service and linen changeovers between guest departures.
- Checked property condition before and after each booking.
- Resolved guest concerns through timely message support.
- Updated booking calendars and reservation details across rental platforms.
- Maintained property supplies, amenities, and household essentials.
- Enforced house rules and property guidelines with guests.
- Maintained an organized system for tracking bookings, payments, cancellations, reviews.
- Developed strategies to maximize profits from short-term rentals.
- Created detailed listings on Airbnb with photos and accurate descriptions of the property amenities.
- Ensured compliance with all applicable laws related to short-term rentals.
Education
GED -
Skyline High School
Mesa, AZ01-2010
Some College (No Degree) - Bookkeeper
IAP Career Colledge
Portland, ORSome College (No Degree) - Investment strategies
Cornell University
Ithaca, NYSkills
- Point of sale
- Inventory management
- Bookkeeping software
- Payroll administration
- Sales tax filing
- Budget management
- Vendor negotiation
- Staff scheduling
- Customer relationship management
- Merchandising strategy
- Problem solving
- Attention to detail
- Effective communication
- Store layout design
- Store operations
- Performance analysis
Timeline
Air bnb Host
Self-employeed
01.2022 - 08.2026
Operations Manager
Cloud City Vape shop
02.2015 - Current
Retail Co-Worker
Cloud City vape shop
02.2015 - Current
GED -
Skyline High School
Some College (No Degree) - Bookkeeper
IAP Career Colledge
Some College (No Degree) - Investment strategies
Cornell University