Joe Cunningham
Boston,Massachusetts
Summary
Operations management professional, focusing on maximizing the attendee experience and fostering a productive relationship with all stakeholders in the venue.
Overview
8
8
years of professional experience
Work History
Operations Manager
Legends Attractions - View Boston
02.2023 - Current
- Oversees daily operations staff, encapsulating ticket sales, guest services, & tour guides
- Manages attraction's retail store and employees, including product designs, purchasing, and inventory
- Works across departments, including Food & Beverage, Events, & IT to ensure cohesion for the daily operation of View Boston
Director of Operations
Heritage Sports Ventures/New England Free Jacks
03.2021 - 02.2023
- Oversaw all operational aspects of all non-city events at Veterans Memorial Stadium in Quincy (New England Free Jacks Major League Rugby matches, In Between Days Music Festival, MICCA Regional Competition, etc.)
- Managed all supplemental stadium infrastructure to ensure spectator and athlete safety (portable restrooms, additional lighting for egress, wall padding, etc.)
- Oversaw food and beverage operations at stadium, including hiring of bartenders, managing point of sale systems, ordering and maintaining beverage inventory
- Served as liaison between company and City of Quincy Department of Natural Resources for all scheduling matters
Director of Operations
Boston Cannons/Connecticut Hammerheads
01.2019 - 03.2021
- Handled travel for all players and coaches of the Boston Cannons of Major League Lacrosse
- Coordinated all meals, hotel rooms, and ground transportation for all Cannons away games
- Helped launch a Major League Lacrosse expansion franchise, the Connecticut Hammerheads, secured a venue partnership with Fairfield University and maintained the same responsibilities as with the Cannons
- Oversaw $1.5 million in renovations to Veterans Memorial Stadium, including new seating, updated locker rooms and press boxes, video board, and VIP tent structure.
- Served as liaison between company, contractors and City of Quincy
Manager, Corporate Partnerships and Merchandise
Boston Cannons
08.2016 - 01.2019
- Responsible for on-site merchandise sales at Cannons home games, managing a team of 6 people and all point of sale systems
- Oversaw the overall merchandise budget and handled all ordering and payments to vendors
- Managed the Cannons online merchandise store on Shopify and oversaw fulfillment of all orders
- Handled all on-site sponsorship activation at Cannons home games to ensure the fulfillment of sponsorship agreements and served as on-site liaison with corporate VIP's
Education
Sport Management -
UMass Amherst
Amherst, MA05.2016
Skills
- Operations Management
- Microsoft Office
- Point of Sale
- Inventory Management
- Customer service
Timeline
Operations Manager
Legends Attractions - View Boston
02.2023 - Current
Director of Operations
Heritage Sports Ventures/New England Free Jacks
03.2021 - 02.2023
Director of Operations
Boston Cannons/Connecticut Hammerheads
01.2019 - 03.2021
Manager, Corporate Partnerships and Merchandise
Boston Cannons
08.2016 - 01.2019
Sport Management -
UMass Amherst
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