Amber De La Torre
Las Cruces,NM
Overview
11
11
years of professional experience
Work History
Legal Assistant
Labinoti Law Firm
Las Cruces, NM
08.2022 - 08.2024
- Screened potential new clients to determine if the attorney at law would be able to help.
- Completed intake, gathering all evidence, information, setting up file in database. Opened claims with insurance companies and sent out proper letters of representation.
- Helped client settle property damage claims in record time.
- Set up medical treatment, build treatment plan, build file from beginning to end.
- Requested medical and billing records, and evidence from law enforcement.
- Wrote demands from scratch and submitted to insurance companies.
- Settled cases in record time.
- Obtained reductions from medical providers as well as HMS as needed.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Managed high-volume workload while maintaining strict attention to detail on every task.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
Office Manager
Millennium Health and Wellness
Las Cruces, NM
01.2014 - 08.2022
- Managed and oversaw 45 employees on a daily basis.
- Opened clinic and prepped for the day.
- Achieved record breaking AR/ revenue in history of existence of clinic by handling all medical billing in facility.
- Educated patients on medial treatment plans not covered by health insurance. Sold up to $100k monthly on ambulatory services.
- All marketing events, social media, commercials
- Instilling protocol's, procedures, and maintaining follow through.
- Attended dozens of education seminars and conferences around that states. Achieved top notch education on decompression and regenerative medicine. Took information back to staff and trained.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison to all patients.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
Education
Dona Ana County Community College
Las Cruces, NMSkills
- Fast Learner
- Scheduling/Planning
- Microsoft Office
- File Organization
- Calendar Management
- Legal Document Preparation
- Client Communication
- Administrative Support
- Document Preparation
- Legal Research
- Interviewing Clients
- Client Relations
- Document drafting
- Document filing
- Writing and editing
- Office Management
- Exceptional telephone etiquette
- Case Management
- Customer Relationship Management
- Legal writing
- Relationship Building
- Civil Law
- Billing Statements
- Negotiation
- Attention to Detail
- Critical Thinking
- Case File Management
- Workload Management
- Good Judgment and Decision Making
Timeline
Legal Assistant
Labinoti Law Firm
08.2022 - 08.2024
Office Manager
Millennium Health and Wellness
01.2014 - 08.2022
Dona Ana County Community College