Amber Delgrego
Gilbertsville,Pa
Summary
Dynamic and results-oriented professional with proven customer service and troubleshooting skills honed at Wawa and McDonald's. Excelled in fast-paced environments, achieving high customer satisfaction and team productivity. Proficient in POS operations and adept at strategic time management, consistently delivering efficient service and resolving complex issues.
Overview
19
19
years of professional experience
Work History
Deli Associate
Walmart
Bechtelsville, PA
02.2025 - 01.2026
- Managed daily deli operations, ensuring freshness and quality of products.
- Assisted customers with product selection, enhancing shopping experience and satisfaction.
- Maintained cleanliness and organization of deli workspace, adhering to health regulations.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Contributed to positive customer experiences by promptly addressing concerns and providing knowledgeable product recommendations.
- Provided support during busy periods by quickly stepping into different roles within the deli department as needed.
- Closed the deli at the end of the night by breaking down and cleaning and sanitizing the slicers and all the required issues and work equipment in areas so everything was clean and ready for the next shift in the morning
- Collaborated with team members to streamline food preparation processes, increasing efficiency.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Customer Service Associate
Wawa
Phoenixville, PA
03.2022 - 09.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Made orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Increased team productivity with effective communication and coordination of tasks.
- Handled cashier duties and provided customer support.
- Handled food preparation tasks at a deli.
- Excelled at preparing custom beverages
- Was ramp certified to sell alcohol but it may have expired
Manager
McDonald's
Pennsburg, PA
07.2007 - 08.2021
- Managed and motivated employees to be productive and engaged in work.
- Efficiently handled several projects within set timelines.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- I counted the safe at the beginning and end of my shift also did the deposits
- Maintained accurate counts of register funds.
- Managed uniform and truck orders.
- Done crew scheduling
- Operate food preparation line, ensuring efficient production.
- Provided efficient customer service through the drive-thru and at the counter.
- Achieved certification in food safety.
Education
NA -
Skills
- Customer service
- Troubleshooting Skills
- Proficient in POS Operations
- Effectively Handles Stressful Scenarios
- Strategic Time Management
- Fast learner
- Thrives in Fast-Paced Environments
Timeline
Deli Associate - Walmart
02.2025 - 01.2026
Customer Service Associate - Wawa
03.2022 - 09.2024
Manager - McDonald's
07.2007 - 08.2021
Elkton High - NA,