AMBER DELLISANTI
Crossville,TN
Summary
Accomplished Mortgage Lending Professional with over 30 years in financial services, specializing in retail and wholesale lending, loan processing, and production management. NMLS-licensed with a strong record in managing loan pipelines, coordinating documentation, and guiding transactions from application to closing. Expertise in Encompass, Loan Prospector and Desktop Underwriter, combined with extensive remote work experience supporting borrowers and lending partners.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Account Manager, Wholesale Department | Production Manager | Loan Officer
VIP MORTGAGE, INC.
05.2023 - 09.2026
- Managed wholesale mortgage accounts and broker/client relationships, overseeing loan production, pipelines, documentation, and workflow to ensure smooth transaction processes.
- Originate mortgage loans, guide borrowers through financing options, and manage transactions through the origination process.
- Coordinate with brokers, borrowers, lenders, and internal teams to resolve issues, obtain documentation, and maintain timely transactions.
- Guided clients on mortgage products and lending requirements, maintaining accurate files and ensuring timely communication about transaction status.
- Operated independently in a remote home-office environment, consistently meeting productivity and service standards.
- Worked remotely to ensure consistent communication and collaboration with team members.
Production Manager
HCP MORTGAGE, LLC
04.2019 - 05.2023
- Joint venture with VIP Mortgage, Inc.
- Coordinated retail mortgage production and loan activity from application to closing, ensuring compliance and accuracy at every stage.
- Monitored pipelines, documentation, and workflow to facilitate timely closings and enhance processing efficiency.
- Collaborated with loan officers, borrowers, lenders, and stakeholders to resolve issues and meet critical deadlines.
- Maintained organized files, followed lending procedures, and provided responsive, solutions-focused service to clients and lending partners.
- Coordinated underwriting, processing, and closing teams to maintain smooth pipeline movement.
- Directed mortgage production workflows, ensuring consistent loan processing and file readiness.
- Monitored production activity and enforced standard procedures for quality and consistency.
- Collaborated with leadership to align production goals with lending operations requirements.
- Managed activities within retail mortgage division — Remote
Loan Processor
VIP MORTGAGE, INC.
07.2010 - 12.2018
- Processed residential mortgage loans from application through approval and closing, managing multiple files while maintaining accuracy and deadlines.
- Reviewed loan documentation for completeness and accuracy, ensuring compliance with lending requirements.
- Coordinated with borrowers, loan officers, underwriters, lenders, and other parties to obtain documentation and clear outstanding conditions.
- Communicated loan status and resolved processing issues, maintaining organized files to facilitate smooth transactions.
- Executed loan processing responsibilities remotely
Mortgage Loan Processor
FAIRWAY INDEPENDENT MORTGAGE CORPORATION
06.2004 - 07.2010
- Worked remotely since 2006, adapting to virtual collaboration tools and practices.
- Processed residential mortgage loan files, coordinating documentation to ensure compliance and facilitate seamless lending.
- Reviewed borrower information and loan documentation for accuracy and completeness, minimizing errors and ensuring timely processing.
- Coordinated with borrowers, loan officers, underwriters, and lending professionals to gather required information and resolve conditions efficiently.
- Managed multiple transactions, maintained accurate files, and resolved processing issues to support timely closings.
Mortgage Loan Processor
THE ADVANTAGE MORTGAGE GROUP
05.1999 - 06.2004
Administrative Assistant | Mortgage Loan Processor
SELECTED FINANCIAL SERVICES
06.1995 - 05.1999
Education
General Education Diploma -
Skills
- Loan Processing & Origination
- Loan Pipeline Management
- Wholesale & Retail Mortgage Lending
- File review
- Encompass
- Desktop Underwriter (DU)
- Loan Prospector (LP)
- DataVerify
- Floify
- SPEAR
- Remote Operations
- Customer Service & Problem Resolution
- Client Relationship Management
- Team collaboration
- Client support
- Microsoft Word
Accomplishments
- Consistently processed or managed 30+ mortgage loans per month while maintaining accuracy, responsiveness, and transaction timelines.
- Experienced across VA, FHA, USDA, and conventional financing, with knowledge of diverse borrower needs and lending requirements.
- Experienced with down payment assistance programs and specialized financing solutions to help qualified borrowers achieve homeownership.
- Knowledgeable in HELOC and second-lien programs, expanding financing options for homeowners and borrowers.
- Built and maintained strong working relationships with large home builders, supporting high-volume transactions and coordinated closing timelines.
- Processed and managed residential mortgage loans for clients across the country, demonstrating strong remote operations and multi-state lending experience.
- Work directly with clients throughout the home-buying process, providing clear communication, proactive follow-up, and solutions designed to make the experience enjoyable rather than stressful.
Certification
Mortgage Loan Originator — NMLS #2429280
Timeline
Account Manager, Wholesale Department | Production Manager | Loan Officer
VIP MORTGAGE, INC.
05.2023 - 09.2026
Production Manager
HCP MORTGAGE, LLC
04.2019 - 05.2023
Loan Processor
VIP MORTGAGE, INC.
07.2010 - 12.2018
Mortgage Loan Processor
FAIRWAY INDEPENDENT MORTGAGE CORPORATION
06.2004 - 07.2010
Mortgage Loan Processor
THE ADVANTAGE MORTGAGE GROUP
05.1999 - 06.2004
Administrative Assistant | Mortgage Loan Processor
SELECTED FINANCIAL SERVICES
06.1995 - 05.1999