Amber De Mendonca
721 Burdeck Street Apt# 15 Schenectady,NY
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Hardworking employee with customer service, multitasking, and time management abilities who thrives under pressure. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
DSP (Direct Support Professional)
OPWDD - Office for People with Developmental Disabilities
Schenectady, US
11.2023 - Current
- Provided direct support and assistance to individuals with disabilities in their daily activities.
- Administered medications according to prescribed schedules, and documented any changes or concerns.
- Monitored behavior patterns and reported any significant changes or concerns to supervisors or healthcare professionals.
- Advocated for the rights of individuals with disabilities by promoting inclusion within the community.
- Provided emotional support during challenging situations, while maintaining professional boundaries.
Assistant Manager
Dollar Tree
Schenectady, New York
06.2023 - 02.2024
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed customer service inquiries and complaints in a timely manner.
Rehabilitation Technician
Goodwill Industries of Greater NY & Northern NJ
Brooklyn, US
10.2016 - 11.2023
- Observing and documenting behaviors of individuals
- Maintaining composure under pressure while maintaining the wellbeing of others
- Creating schedule
- Assisted individuals with disabilities gain and keep employment
- Organizing and going on community outings
Education
Early Childhood Education -
Queensborough Community College
Bayside, NY06.2013
High School Diploma -
It takes a Village Academy
New York, NY01.2011
Skills
- Interpersonal communication
- Time management
- Professionalism
- Decision-making
- Multitasking Abilities
- Documentation and recordkeeping
Timeline
DSP (Direct Support Professional)
OPWDD - Office for People with Developmental Disabilities
11.2023 - Current
Assistant Manager
Dollar Tree
06.2023 - 02.2024
Rehabilitation Technician
Goodwill Industries of Greater NY & Northern NJ
10.2016 - 11.2023
Early Childhood Education -
Queensborough Community College
High School Diploma -
It takes a Village Academy
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