Amber Deniz
Yuba City,CA
Summary
Dynamic Office Manager and Bookkeeper at First Lutheran Church, adept at financial planning and vendor management. Proven track record in enhancing operational efficiency and customer satisfaction. Skilled in QuickBooks and team leadership, successfully managed budgets and reconciled accounts, driving cost-saving initiatives while fostering a collaborative work environment.
Overview
19
19
years of professional experience
Work History
Office Manager/Bookkeeper
First Lutheran Church Yuba City
Yuba city
09.2024 - Current
- Performed basic bookkeeping tasks such as reconciling accounts payable and receivable balances or entering transactions into accounting system.
- Tracked and reported charitable contributions and grants for nonprofit bookkeeping.
- Assisted in budgeting processes, tracking expenses and identifying cost-saving opportunities.
- Managed vendor relationships and negotiated contracts to ensure best services.
- Processed payroll and managed employee deductions promptly.
- Utilized accounting software to streamline bookkeeping tasks effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Experience with quickbooks, Google Suite & Excel.
- Assisted in budget preparation, tracking expenditures, and managing financial records.
- Provided administrative support including answering phones, responding to emails and scheduling appointments.
- Managed church budget and financial reporting, ensuring accuracy of all church accounts.
Server/Bartender
Cool Hand Luke's Steakhouse Saloon
Yuba City, CA
06.2016 - 11.2024
- Accurately recorded orders on cash register and point-of-sale system.
- Provided excellent customer service to ensure satisfaction not only for the guest, but the company.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment, quality control and safety standards were being met.
Spa Coordinator/Personal Assistant
Spa Therapy
Yuba City, California
02.2011 - 03.2015
- Performed administrative duties such as scheduling appointments, filing paperwork, and managing customer inquiries.
- Developed marketing materials such as brochures, flyers and posters promoting special offers or seasonal discounts.
- Developed promotional strategies to increase the visibility of the spa's services within the local community.
- Collaborated with massage therapists on developing customized packages designed specifically for individual clients.
- Monitored stock levels of retail items for sale in the spa shop area ensuring sufficient quantities were available to meet customer demand.
- Organized special events such as bridal showers, birthday parties, corporate retreats and other gatherings at the spa.
- Processed payments from clients using POS systems accurately while adhering to cash handling policies and procedures.
- Updated the online booking system regularly with current information on availability of treatment times.
- Managed all aspects of customer relations from initial contact through follow up communications after completion of treatments or services.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Resolved guest complaints.
- Suggested membership programs for frequently returning customers.
- Delivered light snacks and beverage to clients upon arrival for appointments.
- Disposed of spa trash, laundered dirty linens, restocked towels and kept spa premises clean and organized.
- Input client information into booking system accurately and completely to chart sales metrics.
- Created a welcoming atmosphere for customers by greeting them warmly and responding to their needs in a timely manner.
Shift Lead - Server
Bonanza Inn Restaurant & Coffee Shop
Yuba City, CA
06.2007 - 12.2010
- Performed all opening and closing duties as lead server (shift lead).
- Booked large groups/parties in our private banquet rooms available through our convention center.
- Responded to customer inquiries and complaints in a professional manner.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Conducted regular inventory checks to maintain accurate stock levels.
- Supervised staff during shift changes and ensured transition went smoothly.
- Managed store operations during absence of Store Manager or Assistant Manager.
Education
High School Diploma -
Marysville Charter Academy For The Arts High School
Marysville, CA06.2004
Skills
- Customer service excellence
- Team leadership and collaboration
- Bookkeeping and payroll
- Account reconciliation
- Budgeting and financial planning
- Time management skills
- Financial reporting
- Vendor management
- Scheduling and calendar coordination
- Data entry proficiency
- Office administration
Timeline
Office Manager/Bookkeeper
First Lutheran Church Yuba City
09.2024 - Current
Server/Bartender
Cool Hand Luke's Steakhouse Saloon
06.2016 - 11.2024
Spa Coordinator/Personal Assistant
Spa Therapy
02.2011 - 03.2015
Shift Lead - Server
Bonanza Inn Restaurant & Coffee Shop
06.2007 - 12.2010
High School Diploma -
Marysville Charter Academy For The Arts High School