Amber Denning
OSF Healthcare
Metamora,IL
21
years of professional experience
Experienced support service representative with strong customer service and communication skills. Proven ability to resolve inquiries efficiently and enhance patient satisfaction by collaborating effectively with healthcare teams. Committed to delivering high-quality support in fast-paced environments.
Work History
Support Service Representative
6 Years 6 Months- Trained new staff on proper mail handling procedures and equipment usage.
- Provided exceptional customer support by resolving inquiries through phone and online channels.
- Collaborated with healthcare teams to streamline patient service processes and improve satisfaction.
- Utilized electronic health record systems to document and track patient interactions efficiently.
- Enhanced customer satisfaction by efficiently addressing and resolving support issues.
- Served as a mentor to new team members, helping them acclimate quickly to company policies and procedures.
- Participated in regular team meetings to discuss best practices, share insights, and collaborate on process improvements.
Receptionist
6 Years 4 Months- Coordinated appointment scheduling to optimize physician availability and patient experience.
- Maintained organized reception area to create welcoming environment for visitors and staff.
- Maintained organized reception area to create a welcoming environment for visitors and staff.
- Ordered Supplies for all Facilities to create Mission Partners to assist Patients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
Store Associate
4 Years 10 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems in a fast-paced environment.
- Organized and maintained store displays to promote high visibility of merchandise.
- Collaborated with team members to ensure efficient inventory management and restocking procedures.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
School Cafeteria Worker
1 Year 10 Months- Prepared and served nutritious meals to students, ensuring adherence to health and safety standards.
- Maintained cleanliness and organization of kitchen and dining areas, supporting efficient meal service operations.
- Assisted in inventory management by tracking food supplies and reporting shortages to management.
- Collaborated with staff to streamline food preparation processes, enhancing efficiency during peak hours.
- Enhanced food safety by implementing proper sanitation practices and maintaining a clean workspace.
Education
High School Diploma
GED - Teaching
Skills
Client feedback
Customer satisfaction
Training new employees
Problem-solving
Follow-up management
Timely issue resolution
Crisis management
Workload management
Meeting deadlines
Multitasking
Stress tolerance
Task prioritization
Microsoft office
Follow-up skills
Relationship building
Timeline
Support Service Representative
OSF Healthcare
02.2020 - CurrentRead More
Store Associate
Goodwill
01.2015 - 11.2019Read More
Receptionist
OSF
02.2014 - 06.2020Read More
School Cafeteria Worker
Metamora Township High School
08.2005 - 06.2007Read More
Illinois Central College
GED from Teaching
Read More
Metamora High School
High School Diploma
Read More
Awana Program
- Helped 5th and 6th grade girls learn bible verses
- Teach them a story from the bible
- Play games with them
- Interact with them and get to know them as a person