Amber Deters
Orlando,Fl
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
24/7 Intouch
Remote
09.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Patient Transporter
Advent health
Orlando
09.2019 - 09.2021
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
Customer Service Representative
Walmart Online Groceries
Orlando
10.2017 - 06.2019
- To plan and complete all assignments given in a timely manner
- Minimize shrinkage, theft, and disposal of products which can become store value
- Assist customers with online order disputes, and refunds.
Asset Protection Teams Associate
Walmart
Orlando
06.2015 - 09.2017
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
High School Diploma -
Winter Park High School
Orlando, FLSkills
- Communication
- Problem-solving
- Critical thinking
- Time management
- Leadership
- Problem-solving abilities
- Active Listening
- Customer Service
Leadership Experience
As a team leader, I maintain a positive environment that promotes employee engagement, behavior management, and social-emotional development.
Communication Skills
I am an attentive listener with other colleagues and regional managers.
Secondaryphone
689-323-7956
References
Available upon request.
Timeline
Customer Service Representative
24/7 Intouch
09.2019 - Current
Patient Transporter
Advent health
09.2019 - 09.2021
Customer Service Representative
Walmart Online Groceries
10.2017 - 06.2019
Asset Protection Teams Associate
Walmart
06.2015 - 09.2017
High School Diploma -
Winter Park High School