Amber Detviler Maxwell
Temple
Summary
Detail-oriented, positive individual equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Experience in armed security, police dispatching, annd customer service. Exercises sound judgment during crisis and emergency situations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Commissioned Security Officer
TriCorps Security
Waco
2024.12 - Current
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Provided crowd control during special events or emergencies. Provided assistance in evacuating personnel during emergency situations.
- Patrolled crowds during events to preserve order and promote security.
- Maintained high levels of alertness throughout shifts. Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Examined doors, windows, gates, locks to determine their level of security.
Commissioned Security Officer
Ascension Providence Hospital
Waco
2023.05 - 2024.12
- Conducted regular patrols of assigned areas to ensure safety and security.
- Maintained detailed records of daily activities and incident reports.
- Monitored surveillance equipment, such as cameras, alarms, and access control systems.
- Responded promptly to emergency calls from the public or other law enforcement agencies.
- Investigated suspicious persons or activities on premises.
- Enforced laws and regulations related to private security operations.
- Observed and reported any violations of company policies or procedures.
- Interacted professionally with customers, employees, and visitors to the premises.
- Assisted in providing escorts for personnel entering restricted areas.
- Provided crowd control during special events or emergencies.
- Coordinated with local law enforcement agencies when necessary.
- Performed searches of people, vehicles, and buildings as required by protocol.
- Examined doors, windows, gates, locks., to determine their level of security.
- Maintained a high degree of awareness at all times while on patrol.
Security Officer
Paladin Investigation And Security
Waco
2022.11 - 2023.07
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Watched each individual to assess demeanor and look for suspicious behavior.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
- Transportation of Mental Health Consumers to Higher Care Facilities
- Exhibited exceptional ability to remain calm in stressful situations involving conflict
Police Dispatcher
Baylor University
Waco
2021.05 - 2022.11
- Monitored police radio frequencies for any updates or changes in dispatch instructions.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Responded to emergency calls routed by automatic distribution system.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Maintained an organized filing system for all documents related to police dispatching activities.
- Researched vehicle, wanted and missing persons information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Police Dispatcher
Hill County Sheriff's Office
Hillsboro
2021.02 - 2021.05
- Monitored police radio frequencies for any updates or changes in dispatch instructions.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Responded to emergency calls routed by automatic distribution system.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Police Dispatcher
Baylor University
Waco
2019.09 - 2021.02
- Used ARMS Record System software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, while simultaneously keeping watch on multiple fire alarms, burglar alarms, and camera systems.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Reduced risks and emergency response issues by observing public safety field units.
- Read system maps and caller information, and documented all details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved college-related problems, improved operations and provided exceptional faculty, staff, and student support.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained contact with units on assignment to deliver further assistance and support when needed.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
Vehicle Service Technician
American Medical Response
Waco
2018.08 - 2020.06
- Communicated issues to supervisor and helped develop solutions.
- Managed order availability by keeping detailed records of medical supplies used by the ambulance crews to maintain stock inventory.
- Increased medical equipment lifetime by designing schedules and updated protocols for equipment inspections and maintenance.
- Completed physical inventory counts each quarter.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements.
- Stocked medical supplies each shift, clearly labeling items, arranging according to type and need with speed and accuracy.
- Volunteered to assist Supervisor with reorganization projects, demonstrating willingness to learn new tasks and increase skill levels.
- Created and enforced detailed organization processes to increase quality service standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Completed accurate physical inventory counts as well as restock of narcotics each shift.
EMS Dispatcher
American Medical Response
Waco
2019.06 - 2019.09
- Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
- Increased timely treatment protocols by leveraging current response and quality assurance requirements.
- Reduced risks and emergency response issues by observing public safety field units.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Cultivated client rapport by interfacing with callers to aid with medical emergencies.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Optimized productivity to improve on-time emergency response and life support.
- Answered calls from automatic routing system and took basic information from callers.
- Read system maps and caller information, and documented all details in system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Vehicle Service Technician
East Texas Medical Center Regional Healthcare System
Waco
2016.06 - 2018.08
- Communicated issues to supervisor and helped develop solutions.
- Managed order availability by keeping detailed records of medical supplies used by the ambulance crews to maintain stock inventory.
- Increased medical equipment lifetime by designing schedules and updated protocols for equipment inspections and maintenance.
- Completed physical inventory counts each quarter.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements.
- Stocked medical supplies each shift, clearly labeling items, arranging according to type and need with speed and accuracy.
- Volunteered to assist Supervisor with reorganization projects, demonstrating willingness to learn new tasks and increase skill levels.
- Created and enforced detailed organization processes to increase quality service standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Completed accurate physical inventory counts as well as restock of narcotics each shift.
Education
Associate of Science - Environmental Health And Safety
Texas State Technical College - Waco
Waco, TXSkills
- Team player
- Information intake
- Police and fire procedures
- Ability to handle multiple issues at one time
- Texas Law Enforcement Telecommunications System
- Physical Combat Trained
- MS Office
- Operational improvement
- Problem resolution
- Ability to operate quickly and efficiently in a high-stress environment
- First aid and CPR certified
- Shift work experience
- De-escalation Techniques
- Commissioned Security Officer
Certification
Level 3 Security Officer License
Intermediate Telecommunications Certification
Timeline
Commissioned Security Officer
TriCorps Security
2024.12 - Current
Commissioned Security Officer
Ascension Providence Hospital
2023.05 - 2024.12
Security Officer
Paladin Investigation And Security
2022.11 - 2023.07
Police Dispatcher
Baylor University
2021.05 - 2022.11
Police Dispatcher
Hill County Sheriff's Office
2021.02 - 2021.05
Police Dispatcher
Baylor University
2019.09 - 2021.02
EMS Dispatcher
American Medical Response
2019.06 - 2019.09
Vehicle Service Technician
American Medical Response
2018.08 - 2020.06
Vehicle Service Technician
East Texas Medical Center Regional Healthcare System
2016.06 - 2018.08
Associate of Science - Environmental Health And Safety
Texas State Technical College - Waco