Amber Dickey
Leavenworth,KS
Overview
7
7
years of professional experience
Work History
Owner/Operator
Most Wanted BBQ
Leavenworth, KS
03.2025 - 10.2025
- Developed and implemented HR policies and procedures to ensure compliance with labor laws and regulations
- Managed full-cycle recruitment process, including sourcing, screening, interviewing, and onboarding of new employees
- Implemented an applicant tracking system that improved efficiency by XX%
- Conducted training sessions for managers on best practices in performance management and employee development
- Led the implementation of a new employee benefits program resulting in increased employee satisfaction by XX%
- Created and delivered HR metrics reports to senior management to track key performance indicators such as turnover rate, time-to-fill positions, and training effectiveness
- Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
- Consistently earned XX% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
- Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
- Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
- Managed inventory levels of supplies such as napkins, utensils, condiments etc. ensuring availability during peak hours
- Implemented upselling techniques resulting in an increase in average check size by XX%
- Suggested daily specials based on fresh ingredients available resulting in increased sales by XX%
- Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
- Maintained accurate record keeping for guest reservations ensuring smooth operations during busy periods
- Collaborated with kitchen staff regarding special requests or dietary restrictions to ensure accurate and timely preparation of meals
- Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services
- Provided exceptional service to VIP guests, including personalized recommendations and attention to detail
- Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
- Trained new staff members on restaurant procedures, menu items, and customer service standards
- Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers
- Collaborated with team members to create a positive work environment focused on delivering excellent customer service
General Manager
GoodCents
Leavenworth, KS
11.2021 - 03.2025
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Implemented cost-saving measures that resulted in a XX% reduction in operational expenses
- Developed and implemented strategic plans to drive business growth and increase profitability
- Led a team of XX employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
- Analyzed market trends and competitor activities to identify opportunities for improvement and innovation
- Implemented effective marketing strategies that increased customer traffic by XX%
- Achieved sales targets consistently by implementing targeted promotions and upselling techniques
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Collaborated with the finance department on budgeting processes to achieve financial objectives
- Implemented new technologies or systems that improved operational efficiency
- Negotiated contracts with suppliers/vendors resulting in cost savings
- Increased revenue through the development of new products/services
- Improved employee retention rates through the implementation of employee engagement initiatives
- Streamlined workflow processes resulting in improved productivity
- Drove continuous improvement efforts across departments resulting in increased efficiency
- Developed pricing strategies based on market analysis leading to increased profit margins
- Instituted quality control measures ensuring consistent delivery of high-quality products/services
- Managed and resolved conflicts among team members to maintain a positive work environment
- Implemented customer loyalty programs resulting in increased repeat business
- Developed and maintained strong relationships with key clients, resulting in increased sales opportunities
- Analyzed financial data to identify areas for cost reduction and revenue growth
- Led cross-functional teams on special projects or initiatives to achieve specific objectives
- Mentored and coached employees to develop their skills and advance within the organization
- Implemented performance metrics tracking system that improved accountability and productivity levels
- Increased customer satisfaction ratings by implementing new service standards
- Conducted market research to identify emerging trends and potential business opportunities
- Drove operational excellence through the implementation of best practices across all departments
- Cultivated a positive company culture that fostered teamwork, collaboration, and employee engagement
- Leveraged data analytics tools to make informed business decisions
- Spearheaded process improvement initiatives resulting in streamlined operations
- Developed comprehensive training programs for new hires ensuring smooth onboarding process
Machine Operator
Schwans Pizza Plant
Salina, KS
09.2018 - 11.2021
- Operated and maintained various types of machines, including but not limited to CNC machines, lathes, mills, and presses
- Performed routine inspections on machines to ensure proper functioning and made necessary adjustments or repairs as needed
- Followed blueprints, work orders, or other specifications to set up machines for production runs
- Monitored machine operations during production to detect any issues or malfunctions and took corrective actions promptly
- Maintained accurate records of production output, downtime, and quality control checks
- Collaborated with team members to troubleshoot problems and optimize machine performance
- Implemented safety protocols and followed all company policies to maintain a safe working environment
- Ensured that products met quality standards by conducting regular inspections using measuring tools such as calipers or micrometers
- Assisted in the training of new machine operators on equipment operation procedures and safety guidelines
- Identified opportunities for process improvement and suggested solutions to enhance productivity or reduce waste
- Optimized machine settings based on product requirements to achieve desired results efficiently
- Troubleshot mechanical issues by analyzing symptoms, diagnosing root causes, and implementing appropriate solutions
- Maintained inventory levels of raw materials or supplies required for machine operation
- Collaborated with maintenance technicians for preventive maintenance tasks on machinery
- Participated in continuous improvement initiatives by providing feedback on operational processes
- Safely operated heavy machinery following established safety guidelines at all times
- Maintained a clean work area by organizing tools, materials, and equipment after each shift
- Demonstrated strong attention to detail when inspecting finished products for defects or irregularities
- Achieved XX% increase in overall production efficiency through implementation of time-saving techniques
- Increased machine uptime by XX% through proactive maintenance practices
- Reduced material waste by XX% through careful monitoring of machine parameters
- Implemented a new quality control system resulting in XX% reduction in product defects
- Trained XX new machine operators on equipment operation and safety procedures
- Collaborated with engineering team to develop and test prototypes for new products
- Maintained accurate inventory records, ensuring availability of materials for production runs
- Served as a subject matter expert on machine operation techniques and troubleshooting methods
- Ensured compliance with all regulatory requirements related to machine operations and workplace safety
- Demonstrated strong problem-solving skills by quickly identifying issues and implementing effective solutions
- Maintained consistent production output by monitoring machine performance and making necessary adjustments
- Achieved XX% reduction in downtime through implementation of preventive maintenance schedule
- Closely monitored raw material usage to minimize waste and optimize production efficiency
- Increased overall equipment effectiveness (OEE) by XX% through continuous improvement initiatives
- Collaborated with cross-functional teams to identify opportunities for process optimization or automation
- Demonstrated proficiency in reading technical drawings, blueprints, or schematics
- Performed regular cleaning, lubrication, or other maintenance tasks on machines to ensure optimal performance
- Conducted periodic inspections of machines to identify signs of wear or damage, initiating repair requests as needed
- Adhered to strict quality control standards during the manufacturing process
- Operated machinery according to established standard operating procedures (SOPs)
- Maintained a high level of accuracy when measuring dimensions or tolerances using precision instruments
- Followed all safety protocols while handling hazardous materials or operating heavy machinery
- Worked collaboratively with supervisors and colleagues to meet production targets within specified timeframes
Timeline
Owner/Operator
Most Wanted BBQ
03.2025 - 10.2025
General Manager
GoodCents
11.2021 - 03.2025
Machine Operator
Schwans Pizza Plant
09.2018 - 11.2021