Amber Dirk
Mandan,ND
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Stewart Family Chiropractic
Hohenwald, Tennessee
08.2017 - 06.2021
- Organized paperwork such as charts and reports for office and patient needs.
- Scheduled patient appointments and placed reminder call to deliver exceptional customer service.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Conducted insurance verification and pre-authorizations and managed patient charts.
- Located, checked in, and pulled medical records for patient appointments.
- Developed and managed accurate and confidential patient records.
- Organized patient files and streamlined operations to improve efficiency.
Graduate assistant
Austin Peay State University
Clarksville, Tennessee
08.2014 - 05.2015
- Directed students in performing and completing assigned tasks.
- Supported department members with administrative, research and academic assistance.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Mentored students through office hours and one-on-one communication.
- Applied fair grading practices consistently to evaluate students' work and assign letter or number values.
Inside Sales Representative
Environmental Water Systems
Clarksville, TN
02.2010 - 04.2013
- Managed friendly and professional customer interactions.
- Emphasized product features based on analysis of customers' needs.
- Scheduled Appointments with prospective customers and outbound sales team.
Education
Master of Science - Leadership and Organizational Administration
Austin Peay State University
Clarksville, TN05.2021
Master of Science - Industrial and Organizational Psychology
Austin Peay State University
Clarksville, TN05.2016
Bachelor of Science - Psychology
Austin Peay State University
Clarksville, TN05.2014
Skills
- Strong Organizational Skills
- Multitasking and Time Management
- Research and Analytical Skills
- Ease with Computers and Technology
- Appointment Coordination
- Confidentiality and Data Protection
- Advanced MS Office Suite Knowledge
- Correspondence Writing
- Document and File Management
- Insurance Eligibility Verifications
Affiliations
- Society for Industrial and Organizational Psychology
- Psi Chi International Honors Society in Psychology
- Gamma Beta Phi Society for Honors and Service
- Golden Key International Honors Society
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