Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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AMBER DIVINITY

Jackson,United States

Summary

Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 10 years of management performance.

Overview

13
13
years of professional experience

Work History

Lead Fulfillment Associate

Amazon
07.2022 - Current
  • Stand/walk for up to 12 hours during shifts
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Built motivated warehouse team of 34 associates to consistently accomplish operations goals and exceed performance .
  • Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
  • Performed troubleshooting to resolve issues with equipment, devices and products.
  • Tracked production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
  • Collaborated with safety, loss prevention, HR, RME and support teams to develop and implement successful corrective plans.

Program Supervisor

Summer Feeding Program New Vineyard Church
06.2019 - 08.2022
  • Coached, managed, and developed team of 15-20 associates in 8 locations .
  • Communicated policies to team and acted as primary information source for team- maintaining compliance, consistency, and taking corrective action when needed.
  • Ensured procedures were followed for program security and production loss prevention.
  • Developed performance goals and targets to achieve customer demand and ensure accuracy and quality.
  • Led successful program in feeding 500 or more at risk families daily during Covid-19 Pandemic and yearly summer break.

Team Lead

Army National Guard
12.2010 - 01.2022
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated members skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Directed and supervised team of 20 members engaged in military pay and leadership development.

Mission Supervisor

Bagram Air Base
07.2017 - 04.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated members performance and coached and trained to improve weak areas.
  • Completed 22 Financial Management Support Team (FMST) missions, accruing 150 days outside of Bagram Air Base.
  • Provided Military pay support to over 22,000 Service Members, DoD Civilians, and Contractors within Afghanistan, completing over $1.6 million in Exchange Transactions.

Training Manager

Fort Hood, US Army
04.2013 - 08.2017
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Trained staff during demonstrations, meetings, conferences and workshops.
  • Decreased training time by designing effective new training programs.
  • Managed new member orientation training process for more than 4,500 members each year.

Education

Bachelor of Science - Business Management

Jackson State University
Jackson, MS
12.2020

Associate of Arts - Sports Management

Jones County Junior College
Ellisville, MS
05.2014

Skills

  • Team coaching
  • Decision-Making
  • Flexible and Adaptable
  • Staff Supervision
  • Operational Efficiency and Safety
  • Delegating Work

Accomplishments

  • Received 3 Army Commendation Medals, an award granted for consistent acts of heroism or meritorious service.
  • Received 3 Army Reserve Component Achievement Medals, an award granted for exemplary behavior and efficiency.

Timeline

Lead Fulfillment Associate

Amazon
07.2022 - Current

Program Supervisor

Summer Feeding Program New Vineyard Church
06.2019 - 08.2022

Mission Supervisor

Bagram Air Base
07.2017 - 04.2018

Training Manager

Fort Hood, US Army
04.2013 - 08.2017

Team Lead

Army National Guard
12.2010 - 01.2022

Bachelor of Science - Business Management

Jackson State University

Associate of Arts - Sports Management

Jones County Junior College

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