BRAELYN J. BERTRAND
Nashville,TN
Summary
Dynamic professional with a proven track record at Go All Out, excelling in leadership and accountability while fostering strong client relations. Skilled in problem-solving and adaptability, I've significantly enhanced customer satisfaction and operational efficiency. My expertise in communication and leadership has consistently exceeded expectations, making me a valuable asset to any team.
Overview
3
3
years of professional experience
Work History
Lead Fulfillment Associate
Go All Out
Bradley, USA
09.2021 - 06.2024
- Responsible for performing production duties and assisting Area Managers with management operations
- Daily responsibilities include a comprehensive understanding of production standards; adherence of strict safety requirements and accountability of quality assurance
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center
- Followed procedures at all times for personal and team safety
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process
Customer-Facing Advocate: Hostess Job Functions
Hampton Social
- Greet guests with a friendly, professional demeanor, ensuring a positive first impression upon arrival
- Manage guest seating, balancing dining room flow, and ensuring timely seating according to reservation schedules and wait times
- Serve as the primary point of contact for guests, addressing inquiries, special requests, and concerns promptly and courteously
- Handle guest issues or complaints with empathy and efficiency, escalating when necessary to maintain a high level of customer satisfaction
- Work closely with servers, kitchen staff, and management to ensure a seamless dining experience and effective communication throughout service
Education
Bachelor of Science - Healthcare Innovation
Arizona State University
Tempe, AZ05.2025
Associate of Applied Science -
Kankakee Community College
Kankakee, IL06.2023
High School Diploma -
Manteno High School
Manteno, IL06.2020
Skills
- Strong communication skills
- Teamwork and collaboration
- Relationship building
- Leadership and accountability
- Problem-solving skills
- Customer-centric
- Issue Resolution
- Emotional intelligence
- Resilience and persistence
- Adaptability
- Client Relations
References
Available upon request.
Timeline
Lead Fulfillment Associate
Go All Out
09.2021 - 06.2024
Customer-Facing Advocate: Hostess Job Functions
Hampton Social
Bachelor of Science - Healthcare Innovation
Arizona State University
Associate of Applied Science -
Kankakee Community College
High School Diploma -
Manteno High School
Similar Profiles
BRAELYN BertrandBRAELYN Bertrand
Lead Fulfillment Associate at Go All OutLead Fulfillment Associate at Go All Out
Nic ClarkNic Clark
Sales Consultant New Nissan Stadium at Tennessee TitansSales Consultant New Nissan Stadium at Tennessee Titans
Roman StadnykRoman Stadnyk
Senior Software Engineer at Picket HomesSenior Software Engineer at Picket Homes
Alexsis MinshewAlexsis Minshew
ASSISTANT SUPERVISOR at SoundThinkingASSISTANT SUPERVISOR at SoundThinking
Paige CampbellPaige Campbell
Style Sales Associate at TargetStyle Sales Associate at Target