Robert Perry-Lee
Henderson,NV
Summary
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in human resources, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
13
13
years of professional experience
Work History
Lead Fulfillment Associate
Amazon.com Services
01.2021 - Current
- Staffed department on a daily basis
- Monitored and reported daily/hourly metrics.
- Managed a team of 2-15 people per shift.
- Communicated with management about barriers.
- Provided feedback to associates as needed.
- Cleaned and maintained department as needed.
- Help associates in department as needed.
Interim Human Resources Associate
Amazon.com Services
07.2020 - 01.2021
- Created and delivered HR training sessions to staff, managers and executives.
- Spoke to 10-20 employees a shift.
- Addressed associate's issues with vacation/time off and fixed time cards as needed.
- Monitored Inventory of office supplies and give away items.
- Helped maintain the employee reward program.
- Provide support in LP investigations.
- Answered emails and instant messages when on the clock.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
Fulfillment Associate
Amazon.com Services
11.2018 - 07.2020
- Picked and packed order items.
- Was consistently in the top 5% in rate, average 200-250 packages an hour.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Helped delivery drivers load orders.
- Checked-In and Out drivers.
- Helped get packages ready for delivery.
Tutor
Club Z Tutoring
11.2018 - 07.2020
- Provided homework assistance using specific curriculum and materials.
- Assisted students in developing study skills and strategies.
- Created between 5-10 assignments weekly based on the needs of the client.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Monitored student progress and provided feedback and support.
- Communicated with client and client's parents to update on progress and help build learning plans.
Paraprofessional Tutor
Chiefess Kapiolani Elementary
08.2015 - 05.2017
- Assisted struggling students in catching up to grade level expectations through consistent support and encouragement.
- Served as a resource for students seeking extra help, offering open office hours for personalized tutoring assistance.
- Worked with 5-10 daily in all subjects.
- Collaborated with teachers to assess individual student needs and devise targeted learning plans accordingly.
- Administered tests and assessments to evaluate student progress and performance.
- Monitored student progress and provided feedback and support.
- Conducted tutoring sessions at schools, homes and public spaces.
Office Clerk
University Of Hawaii At Hilo
09.2013 - 05.2017
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Processed incoming and outgoing mail and packages according to established procedures.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
Student Coordinator
University Of Hawaii At Hilo New Student Programs
11.2014 - 05.2015
- Assisted in the planning and execution of orientation programs for new students, ensuring a smooth transition into college life.
- Mentored first-year and transfer to students to help individuals navigate university systems.
- Answered and made calls, scheduled appointments and maintained records and files.
- Increased awareness of available resources among the student population through effective marketing strategies.
- Collaborated with other departments to create cross-functional initiatives for greater student involvement.
- Developed strong relationships with students, providing guidance and support in their academic pursuits.
- Helped create and organize activity to encourage academic and personal growth.
Pizza Delivery Driver
Pizza Hut
04.2012 - 02.2014
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Stocked shelves and loaded orders to prepare deliveries.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH03-2025
Bachelor of Arts - Psychology/English (Double Major).
University of Hawaii At Hilo
Hilo05-2017
Skills
- Teamwork and collaboration
- Attention to detail
- Friendly and courteous
- Detail-oriented
- Excellent communication
- Relationship building
- Order processing
Timeline
Lead Fulfillment Associate
Amazon.com Services
01.2021 - Current
Interim Human Resources Associate
Amazon.com Services
07.2020 - 01.2021
Fulfillment Associate
Amazon.com Services
11.2018 - 07.2020
Tutor
Club Z Tutoring
11.2018 - 07.2020
Paraprofessional Tutor
Chiefess Kapiolani Elementary
08.2015 - 05.2017
Student Coordinator
University Of Hawaii At Hilo New Student Programs
11.2014 - 05.2015
Office Clerk
University Of Hawaii At Hilo
09.2013 - 05.2017
Pizza Delivery Driver
Pizza Hut
04.2012 - 02.2014
Bachelor of Science - Business Administration
Southern New Hampshire University
Bachelor of Arts - Psychology/English (Double Major).
University of Hawaii At Hilo
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